vAuto Acquisition PRO


Description

This position is responsible for retention of all assigned clients.  This involves coaching all account users in directing best practices to support clients in the attainment of their vehicle purchase needs.


·To retain assigned client accounts in line with goals.

·To partner with client to coach/teach/train vehicle sourcing best practices.

·To build relationships with key users & decision maker.

·Where identified, to partner with PM with Provisioning on client engagements.

·To manage engagements across assigned client base in line with daily goals.

·To ensure effective set up and execution of key activities in the pre-launch process of new clients.

·To analyze client software utilization data to identify at risk scenarios and or other corrective actions.

·To proactively address at risk situations with client base.

·To schedule and manage calendar/client meeting invitations across client base.

·To maintain a solid working knowledge of all related product functionality.

·To effectively communicate product enhancements/changes as and when required.

·To harvest and upsell to current clients when and where applicable.

·To ‘wow’ clients with exceptional customer service and support.  


Qualifications

·        Must possess a minimum of 5+ years retail automotive dealership experience/background in buying/management roles.

·        Minimum of 3+ years of experience with direct responsibilities in sourcing and buying vehicles.

·        Experience in working with software solutions advantageous.

·        To possess strong organizational skills.

·        Must have excellent communication & interpersonal skills and have the ability to communicate at all levels.

·        Must have excellent telephone manner & verbal presentation skills.

·        Experience in webinar communications advantageous.

·        Occasional travel for in-store engagements.

·        Experience of SalesForce CRM would be advantageous.

·        Must be computer literate (including Excel, Outlook & Word).

·        Bachelor's degree in Business Management or similar preferred



Cox Automotive is a leader in vehicle remarketing services, digital marketing and software solutions for automotive dealers, manufacturers and consumers. Cox Automotive includes AutoTrader.com, Kelley Blue Book, Manheim and a host of other global businesses and brands. Headquartered in Atlanta, Cox Automotive employs nearly 24,000 employees in over 150 locations worldwide. We partner with more than 40,000 dealers and touch more than 67 percent of all car buyers in the U.S. with the most recognized brands in the industry. We unite more than 20 brands in this space, providing an end-to-end solution to transform the way the world buys, sells and owns cars.

Organization: Cox Automotive

Primary Location: US-NY-New York-1 Dag Hammarskjold Plz

Other Locations: 699 Boylston St,US,MA,Boston,02116|White Plains_Remote,US,NY,,10601|Poughkeepsie Remote,US,NY,Poughkeepsie,12601|Albany Remote,US,NY,Albany,12201|885 2nd Ave,US,NY,New York,10017|Buffalo Remote,US,NY,Buffalo,14223|261 Madison Ave,US,NY,New York,10016|Bronx Remote,US,NY,Bronx,|1111 Marcus Avenue,US,NY,Lake Success,11042|71 Spit Brook Rd,US,NH,Nashua,03060|7 Route 101A,US,NH,Amherst,03031|Framingham Remote,US,MA,,

Employee Status: Regular

Job Level: Individual Contributor

Shift: Day Job

Travel: Yes, 5 % of the Time

Schedule: Full-time

Unposting Date: Ongoing