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User Experience Researcher - Advanced User Experience - ENG0037235

User Experience (UX) Researcher

 

 

We are looking for a user experience researcher to bring their curiosity, empathy, interpretive and analytical skills to bear on all apsects of the Advanced User Experience team’s work – from discovering motivations, to framing an experience concept, to testing prototypes with users.  You will develop and grow your user research skills in a variety of areas:

·      Generative research: empathy, immersion, observation, ethnography

·      usability testing

·      contextual inquiry

·      card sorting and information architecture

·      surveys

·      focus groups

·      heuristic evaluation

·      accessibility assessment

·      benchmarking

·      rapid testing of early prototypes

·      prototyping (e.g., Axure, HTML, Android/iOS, etc.)

·      data capture (e.g., Morae, Web-based survey tools, remote user testing, video capture, automated data collection, etc.)

 

You will have the opportunity to quickly identify gaps in our current research methods and product designs, generate problem statements and requirements for study, create unique approaches to evaluating our customer wants and needs, match methodology to study criteria and resources, and inform GM leadership and design teams of your findings.

 

You will have numerous opportunities to collaborate with talented designers, UX researchers, engineers, and GM leaders/stakeholders, in addition to working independently, on your research projects.

 

 

Responsibilities

 

Design and conduct user experience research studies on-line and in the field.

 

Collaborate with teammates to conduct stakeholder and user research.  Use research to create requirements and problem definitions. Synthesize results across studies to discover the experience principles. 

 

Apply statistical skills for analyzing data collected

 

Synthesize and communicate research insights in appropriate, compelling and immersive ways with a specific focus on data visualization.

 

Provide tactical and targeted design recommendations.

 

Offer experience options and next steps based on results and insights.

 

Advocate for accessibility in our designs where appropriate and/or required.

 

Required Skills and Experience

 

·      Experienced in experimental design for multiple user research methodologies (heuristic evaluation, expert reviews; generative techniques, immersion, ethnography, usability testing; contextual inquiry; surveys; card sorting and information architecture; focus groups; benchmarking).

 

·      Proficient in all aspects of design research and usability testing (i.e., recruiting, methodology and metrics development, analysis, reporting results, etc.).

 

·      Keen ability to identify issues and problems, generate solutions and choose appropriate alternatives through use of user research methods.

 

·      Familiarity with basic design principles and practices.

 

·      Bachelor’s Degree in Human-Computer Interaction (HCI), Human Factors Engineering, Usability Engineering, Psychology or related discipline.  Master’s Degree preferred.

 

·      3- 5 years of experience designing and executing user research to inform interactive product or service design.

 

·      1 or more years of experience with accessibility issues (e.g., 21st Century Communications and Video Accessibility Act [CVAA] and/or 508 accessibility standards) and user populations with special needs.  Conducted studies with aging populations and/or populations with visual or auditory impairments.

or

Strong interest in accessibility and designing interactive products for user populations with special needs.

 

 

Desired Skills and Experience

 

·      Experienced in Design Thinking / User Centered Design and associated tools & methods

·      Comfortable with ambiguity and experimentation

·      Awareness / familiarity with new technologies as they impact the design space

·      Familiarity with common design tools like Illustrator, Photoshop and InDesign.

·      Rapid prototyping (software and/or hardware).

·      Familiarity and/or experience with other research tools such as occlusion goggles, photometry, force gauges, biometrics (e.g., heart rate, GSR, EEG), etc.

·      Ability to handle diverse assignments concurrently.

·      Good interpersonal skills and ability to work effectively cross-functionally and cross-culturally.

·      Display attributes of critical thinking and leveraging innovative ideas.