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Company Name:
U.S. Bank
Saint Paul, Minnesota
United States

Treasury Management Business Analyst

At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we're one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
  This position is responsible for utilizing a project management approach to define customer focused processes and procedures used by Treasury Management Implementation Coordinators, Project Managers, Project Leads, and Technical Project Managers.  This role is responsible to provide Implementation staff with ongoing support, problem solving and troubleshooting assistance with issues discovered during the implementation process, and provide the team with the knowledge and tools to proficiently onboard customers, ensuring an exceptional customer experience.  Represents Treasury Management Implementation while serving as a liaison between Implementation, Operations, Product, and other internal areas of the Bank as necessary.
Job Description
    -          Collaborate with implementation, operations, product management, and other business partners to understand product, process, and the relationship to other products and processes. Negotiate to ensure these interactions work together efficiently while keeping the customer experience in the forefront during their onboarding process.
    -          Work as part of a project team or lead a project team to develop and document customer focused, clear and concise process flows, and set-up procedures from a workflow and implementation process perspective.
    -          Create a variety of customer forms and documentation to support new and existing Treasury Management products and services.
    -          Ensure audit responsibilities are accurate and documented for each product and service.
    -          Review new product or service business requirements for impact to implementation and ensure an exceptional customer experience.
    -          Test system changes in UAT environment to validate Implementation documentation.
    -          Create training material in a clear, concise, appropriate manner, and conduct formal training sessions.
    -          Create, assimilate, and convey technical material in a clear and concise manner.
    -          Work with business partners to create system requirements for new products and services, testing any changes
    in the UAT environment.
    -          Act in consultative role as a subject matter expert supporting Implementation.
    -          Pursue continued process improvements and maintain accurate and update to date materials.
    -      Support Implementation staff members with questions or troubleshooting for your assigned product or service during the onboarding process.

  Basic Qualifications
  • Bachelor's degree, or equivalent work experience
  • Experience with project management processes, practices, methodologies, and materials
  • Excellent verbal and written communication
  • Strong analytical, negotiation, and problem solving skills
  • Ability to manage multiple tasks, projects, and deadlines
  • Proficient with MS Office tools (e.g. PowerPoint, Word, Visio)  
Preferred Skills
  • One to three years experience in process analysis including development of documentation, training, and project management activities
  • Technical writing experience
  • Knowledge of Treasury Management products and services


Job Business Ops Analysis

Primary Location Minnesota-MN-Saint Paul

Other Locations Other Locations Wisconsin-WI-Milwaukee

Shift 1st - Daytime

Travel Yes, 5 % of the Time

Average Hours Per Week 40