OVERVIEW STATEMENT Spectrum is an award-winning company made up of friendly employees who go above and beyond to provide exceptional customer service. Customer loyalty is our top priority and our employees are committed to building unique relationships in a fast-paced team environment. Spectrum encourages a positive, supportive, and open culture which rewards employee accountability and grants empowerment for all members of our team. With our diverse environment, Spectrum guarantees that we employ only the best as our team members are our strength and foundation.
MAJOR FUNCTION We are a spirited, vibrant, and dynamic inbound care center with a passion for world class customer service. As an award winning industry leader, our team of specialists provide an outstanding commitment to our customers by building lifelong relationships. Our Technical Support Specialists serve as brand spokespersons for Spectrum. By taking the initiative to go above and beyond for the customers and creating a friendly environment, we expect to exceed their expectations. As Customer Advocates, we support and provide products and services to our customers ensuring that their needs and wants are fulfilled.
Technical Care Professionals are expected to be available to take calls, be productive, and engage in positive interactions. This will guarantee that we are effectively meeting the needs of the customer while reinforcing trust and taking into consideration the customer’s time and availability.
Technical Care Professionals create customer loyalty by serving as a brand spokesperson while demonstrating a variety of selling techniques resulting in sales of our products and services.
Technical Care Professionals identify our customer’s needs by asking clarifying questions to effectively promote our products and services. They would then articulate the features and benefits in a competitive environment through successful negotiations.
Technical Care Professionals take a variety of calls while providing a unique customer experience which exceeds their expectations and needs.
Technical Care Professionals are willing to adjust and adapt to all aspects of the business in an ever changing work environment. They will be expected to understand goals, how they are measured, how to reach them, and work with others as necessary to achieve them.
Technical Care Professionals are able to demonstrate dependability, flexibility and sound judgment. This is achieved by adhering to schedules and meeting all productivity, quality and performance standards. In addition, Technical Care Professionals are expected to take ownership of their own actions and of the customer’s experience.
Technical Care Professionals take action to proactively learn new information, report customer impacting concerns, think outside the box on customer resolutions and share best practices with others.
High School diploma or equivalent is required.
Experience with computers and keyboarding is required.
Working knowledge of Windows XP, Windows Vista and Windows 7 operating systems.
Minimum of 2 years customer service experience, preferably in a technical support and/or call center environment.
Familiarity with Macintosh operating systems.
Familiarity with basic networking hardware and software components.
Demonstrated excellent verbal and written communication skills along with basic practical math, reading and comprehension abilities
Ability to work a flexible schedule, including nights and weekends
WORK ENVIRONMENT Call center environment. Extensive phone and computer use required Job Location St. Petersburg/Orlando, Florida, United States Position Type Full-Time/Regular Job Categories Call Center - Technical Support