Responsible for assisting design, development, and implementation of enterprise-wide Operations Support Systems (OSS) applications and their associated operating systems and databases. Responsible for Application Administration of OSS applications supporting all Charter Divisions. Participation in full life-cycle of systems engineering activities of high-quality, scalable solutions.ESSENTIAL FUNCTIONS:
Actively and consistently support all efforts to simplify and enhance the customer experience
Installs, administers, configures and maintains NMS including operating systems and related software
Provides 'on call' support to resolve NMS issues after normal business hours
Uses established change management processes, requiring operational procedures be performed with minimal customer impact, (i.e. during established maintenance window)
Works with database administrators to configure, tune and maintain databases in variety of languages
Documents systems configurations and upgrades
Monitors and assists in managing applications, device availability, network conditions and status, system reliability and performance, service and program maintenance and storage resources
Works with current templates and assist with the design and construct new templates
Works with deployment and core service engineers to determine needs
Sets up filters on data generated by monitors
Generates reports on server and application availability and performance
Perform other duties as requested by supervisorJOB REQUIREMENTS:
Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner.
Basic ability to conduct design sessions to specify solution designs for feasibility, cost, and functionality.
Basic ability to create detailed documentation to functionally understand new and existing applications.
Basic ability to follow and implement established change and control policies and procedures.
Basic ability to troubleshoot application problems.
Basic knowledge of development tools, application frameworks, and testing tools.
Basic knowledge of OSS applications and software.
Basic knowledge of choosing the appropriate lifecycle and the planning, monitoring and control of the systems engineering process.EDUCATION:
Bachelor's degree in Computer Science or related field, or equivalent experienceRELATED WORK EXPERIENCE:
System administration experience (UNIX & Netcool) 1 - 2 years
Database support experience 1 - 2 years
Enterprise Application experience 1 - 2 yearsWORKING CONDITIONS: