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Systems Analyst-Ops

Responsible for the development of application and reporting solutions to address business needs. Understand business process, and the systems utilized to implement business process to achieve Company goals. Provide detailed analysis to business problems utilizing data from disparate sources. Recommend solutions to business problems to assist management and end users meet business goals in various operational areas within the Company. Systems Analysts are the liaisons between the Business Analysts and the technical solution providers such as Engineering, IT and/or 3 Party Solution providers.

MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience

Gather, analyze, refine, validate, document and maintain complex systems requirements for all opportunity to cash order flow activities for all lines of business (video, data, voice) for residential and commercial services.

Analyze system interdependencies, system requirements, risks, risk mitigators that could impact or be impacted by the delivery of new products, services, processes and/or support technologies. This includes assessing and communicating impacts of systems changes and/or outages to the business.

Define, document, implement and track related systems rules/policies/configurations.

Understand business processes/functions supported by existing process enablers vs. manual.

Recommend and support implementation and business process redesign business processes where applicable to leverage available or new technologies/capabilities.

Translate functional specifications into systems/technical specifications for use by DBAs and/or developers for system configuration and deployment.

Maintain library of systems/technical specifications via Change Management processes.

Create and maintain library of test cases and traceability to documented business and system requirements.

Function as the liaison between the Business Analysts and the technical support personnel such as IT/OSS/Billing/3rd Party suppliers DBAs, developers, integrators, etc. to properly interpret and deliver to the technical specifications.

Perform other duties as required



PREFERRED QUALIFICATIONS
Skills/Abilities and Knowledge

Ability to read, write, speak and understand English
Ability to analyze and interpret data
Ability to quickly identify business problems/opportunities
Ability to communicate orally and in writing in a clear and straightforward manner


Ability to communicate with all levels of management and company personnel
Ability to define key performance indicators / metrics
Ability to document, prepare and present data-driven presentations
Ability to make decisions and solve problems while working under pressure
Ability to manage multiple projects at one time
Ability to prioritize and organize effectively
Ability to show judgment and initiative and to accomplish job duties
Ability to supervise and motivate others
Ability to use personal computer & software applications (i.e. Word, Excel, Visio, etc.)
Cross-functional management skills
Knowledge of process and project management
Knowledge of general accounting and billing procedures

Education
Bachelor’s degree in Computer Science, Business Administration or related field or equivalent experience

Related Work Experience Number of Years
Systems analysis experience 3
Software development and implementation experience 3
Project management experience 2
Telecommunications experience 2

WORKING CONDITIONS:
Office environment