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Strategy and Operations Consultant

Job Description

In Payments, Virtual Solutions & Innovation (PVSI), we've built our team of top professionals by rewarding their accomplishments and ensuring they have what's needed to succeed. We value and promote diversity and inclusion in every aspect of our business and at every level of our organization.

It starts with you. We must attract, develop, retain and motivate the most talented people - those who care and who work together as partners across business units and functions. We value and promote diversity and inclusion in every aspect of our business and at every level of our organization.

The PVSI team includes Consumer Credit Solutions, Deposit Products Group, Innovation, Operations, Treasury Management and Wells Fargo Virtual Channels including the professional services teams that partner with these businesses and other key partners.

Operations Strategy & Engineering (OSE) provides strategic advisory, engineering, and process transformation services to help business leaders achieve excellence in operations. OSE influences and generates thought leadership through a broad suite of management consulting and performance improvement disciplines.


Our mission rests on critical thinkers, deeply analytical by nature, innate problem solvers who find creative solutions to difficult challenges. We require polished written and verbal communication skills appropriate for an executive audience. And we highly value “influencing” skills – proficiency at building trusted organizational relationships through integrity, partnering, and thought leadership.

This role partners with managers (from execs to front-line managers) and subject matter experts to surface and analyze business problems, define and communicate operational strategies, and create/execute corresponding plans and initiatives with an emphasis on performance improvement in financial services operations. Specific capabilities and skills required to succeed as a thought leader in this role include:

  • Isolating core issues and framing complex problems amidst complicating factors and background noise
  • Formulating key hypotheses and applying appropriate frameworks to structure analyses
  • Identifying relevant data, selecting appropriate tools, working through (and/or directing) detailed data analyses
  • Thinking creatively and outside-the-box to find elegant solutions to practical operations problems
  • Creating impactful and influential written and verbal presentations that crisply convey information to all levels of the organization
  • Communicating effectively with an executive level audience, influencing executives to achieve alignment on approaches, recommendations, and solutions
  • Effectively managing time, resources, and deliverables to meet project commitments
  • Leveraging background, experience, and professional relationships to bring broader industry knowledge, best practices, and fresh concepts to ongoing development of OSE thought-ware

**Location is flexible and telecommuting is an option.

Required Qualifications

  • 3+ years of strategic planning experience

Desired Qualifications

  • Management consulting experience at a top-tier consulting firm
  • Knowledge and understanding of banking financial services operations
  • Outstanding problem solving and analytical skills with ability to turn findings into strategic imperatives
  • Ability to think creatively to find innovative solutions to complex analytical questions
  • Excellent verbal, written, and interpersonal communication skills
  • Ability to influence and collaborate at all internal organizational levels
  • Ability to synthesize complex analytical findings into executive level communications
  • Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important


    All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

    Relevant military experience is considered for veterans and transitioning service men and women.

    Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.