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Store Supervisor

Job Description

The Store Supervisor is responsible for providing an operationally sound and legendary experience to Customers by supervising the teller and platform teams in the absence of the Store Manager or the Assistant Store Manager. This job provides ongoing coaching and models Guiding Principles to ensure WOW! Customer Service is experienced by all Customers at every interaction. Store Supervisors have the flexibility to move between platform and teller line and the ability to prioritize the needs of both.

Job Requirements
  • Provides exceptional Customer service.
  • Provides supervision/coaching/mentoring of Teller and Platform staff to positively reinforce behavior and assists with staff development planning.
  • Has the flexibility to move between platform and teller line and the ability to prioritize the needs of both.
  • Primarily works in assigned Retail Store. Occasional travel required for Classroom Training, On-the-Job Training and Regional meetings.
  • Approves financial transactions using sound judgment to minimize risk and potential losses from fraud and other decision that will impact Store financial results.
  • Ensures that all security and audit procedures are followed to minimize potential risk.
  • Assists in managing Cash Recap, ICOM reporting and cash limits in accordance with Teller Operational Standards.
  • Participates in investigating, locating, resolving and controlling Teller differences to manage the Teller Difference budget within acceptable standards.
Qualifications
  • 2 year degree or equivalent experience.
  • 2-4 years related experience required.
  • Oversight of Customer Service Representative and Teller experience.
  • Completed or enrolled in the Store Supervisor development program.
  • Proven ability to meet and exceed Customers' expectations.
  • Strong organization skills to handle multiple tasks in a fast-paced environment.
  • Effective verbal and written communication skills.
  • Application of sound judgment in making decisions.
  • Demonstrated vault management and drawer settlement competency in accordance with Teller Operational Standards.
  • Demonstrated proficiencies in settlement of ATM, negotiable items and other bank-related equipment.
  • Sound judgment in decision making and problem solving.
  • Ability to multi-task and maintain order in the store.
  • Good working knowledge of Outlook, Lotus Notes, Word and Excel.
  • Strong working knowledge of all operational systems and databases.
  • Ability to supervise and lead others.
  • Ability to provide community services, including but not limited to, WOW! Zone training classes.
  • Must have Notary License.
  • This position falls within the definition of Loan Originator as defined under Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36, and the definition of Mortgage Loan Originator as defined under the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act), 12 U.S.C. §§ 5102 et seq., and its implementing regulations, 12 CFR Part 1007.
  • Must be eligible for employment with a covered financial institution under the standards established by Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36.
  • Must be eligible for registration as a registered mortgage loan originator with the NMLS (Nationwide Mortgage Licensing System and Registry) in accordance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act), 12 U.S.C. §§ 5102 et seq., and its implementing regulations, 12 CFR Part 1007.
  • A satisfactory criminal background check, credit report, and statements from job applicant regarding administrative, civil, or criminal findings by any government agency are required by federal law for this position.