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Store Manager IIIM/Kings Highway

Job Description

The Store Manager IIIM develops and manages an account portfolio including: deposits, loans, fees and expenses (commercial, small business and consumer). The Store Manager IIIM leads, coaches, and motivates Store team to deliver legendary Employee and Customer Experience while achieving shareholder value through sales management.
This job coaches and develops store team ensuring on-going training, performance management, and talent development and is responsible for overall performance of the store through all Store Sales, Service and Supervisory Personnel. Store Managers promote TD brand through active leadership within the community.

Job Requirements
  • Generally manages a large store, according to the Bank’s criteria, with more complex business transactions and relationships.
  • Future focused, foresees gaps, trends and influences direction across a specialized area of the Region and Market.
  • Ability to negotiate, manage relationships and influence across the Region, Market, and Business line.
  • Has high performance standards for self and others and can coach peers.
  • Serves as Escalation Manager for Customer problems and resolutions including assisting Employees with difficult Customer inquiries and complaints.
  • Has credibility within the Store, with Business Partners and across the Region. Builds strong Business Partner relationships through routine contract and review of expected business results.
  • Leads sales strategy and planning efforts and create sales and promotional initiatives to reach performance goals.
  • Schedule regular informal and formal coaching sessions with team members. Coaches team members on identifying sales opportunities.
  • 4 year degree or equivalent experience.
  • 5-7 years related experience required.
  • Supervisory or leadership experience required.
  • Excellent verbal and written communication skills.
  • Proven sales ability and business development skills, including ability to conceptualize and implement strategies.
  • Successful Certification as a Consumer Lender required.
  • Small Business lending experience required.
  • Proven ability to manage competing priorities, strategically aligning efforts and activities to meet Store goals and objectives.
  • Knowledge of Bank product lines and services as well as an understanding of Store operations and security.
  • Demonstrated ability to lead and motivate team members.
  • Strong financial analysis skills.
  • Strong presentation, analytical, interpersonal and collaborative skills with all-level internal and external Customers.
  • Proven knowledge of Microsoft Office suite.
  • Notary License (Preferred).