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Store Manager I

Job Description

The Store Manager I develops and manages an account portfolio including: deposits, loans, fees and expenses (commercial, small business and consumer). The Store Manager I leads, coaches, and motivates Store team to deliver legendary Employee and Customer Experience while achieving shareholder value through sales management. This job coaches and develops store team ensuring on-going training, performance management, and talent development and is responsible for overall performance of the store through all Store Sales, Service and Supervisory Personnel. The Store Manager I promotes TD brand through active leadership within the community. This job is SAFE Act Certified and takes residential mortgage loan applications AND offers or negotiates terms of residential mortgage loans for compensation or gain. Store Managers must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).

Job Requirements
  • Generally manages a small level Store, according to the Bank’s criteria, with less complex transactions and Customer needs.
  • Recognizes the need to negotiate/ influence; may need assistance in negotiating/ influencing the outcome within the store or with Business Partners.
  • Identifies when change may be needed; may require assistance in planning, strategizing and in executing change.
  • Has credibility within the Store and with Business Partners. Builds strong Business Partner relationships through routine contract and review of expected business results.
  • Has strong performance standards for self; may require assistance in learning how to holding others accountable to strong performance standards.
  • Recognizes when action may be required, may require assistance in clearly identifying and implementing the actions.
  • Leads sales strategy and planning efforts and create sales and promotional initiatives to reach performance goals.
  • Schedules regular informal and formal coaching sessions with team members. Coaches team members on identifying sales opportunities.
Qualifications
  • 4 year degree or equivalent experience.
  • 2-4 years related experience required.
  • Supervisory or leadership experience.
  • Good verbal and written communication skills.
  • Sales management ability.
  • Successful Certification as a Consumer Lender and Small Business lending experience preferred.
  • Ability to manage competing priorities, strategically aligning efforts and activities to meet Store goals and objectives.
  • Knowledge of Bank product lines and services as well as an understanding of Store operations and security.
  • Strong presentation, analytical, interpersonal and collaborative skills with all-level internal and external Customers.
  • Basic knowledge of Microsoft Office Suite.
  • Notary License (Preferred).
  • Demonstrated sales proficiency and compliance during Customer interactions with business development and products (i.e. Small Business, Cash Management, Not-for-Profit business, government entities, consumer, and commercial loans).