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Sr Business Analyst - Cust Ops

Spectrum (Charter Communications) is seeking a Senior Business Analyst for our Customer Operations. Below please find a brief description of the essential duties and responsibilities required to function successfully in this role.
Required location: St Louis MO


The Senior Business Analyst serves as a liaison between the business community and the IT organization and/or vendors in order to provide technical solutions to meet user needs. Possesses expertise in the business unit(s) supported as well as an understanding of the IT organization’s systems and capabilities. Educates the IT organization on the direction of the business. Works independently with minimal supervision.


Actively and consistently support all efforts to simplify and enhance the customer experience.

Analyze business partner’s operations to understand strengths and weaknesses in order to determine opportunities to automate processes and functions.

Gather, refine and validate complex business requirements, interdependencies and potential risks or issues.

Facilitate communication and encourage commitment between business units to align solutions with business strategies.

Assist in the business process redesign and documentation as needed for new technology.

Translate high-level business requirements into functional specifications for the IT organization and/or vendors. Manage changes to such specifications.

Negotiate agreements and commitments by facilitating communication between business unit(s) and IT and/or vendors from initial requirements to final implementation.

Work with business partners within one business function to align technology solutions within business strategies.

Assist Project Managers in development of project plans and use associated project planning tools as needed.

Conduct feasibility studies to assess cost/benefit, efficiency and technical viability of solutions to business problems.

Serve as project team member for multiple projects as needed.

Analyze business processes, functions, and procedures to determine most effective business systems software to meet the needs of the organization.

Establish specifications and objectives based on business requirements and cost effectiveness; provide recommendations to management personnel.

Collaborate with management in systems development and design.

Develop test plans and coordinate software testing.

Perform other duties as assigned.


Skills/Abilities and Knowledge


Bachelor’s degree in Business Administration or related field or equivalent experience required.
Procedural documentation and implementation for software programs required
5+ years of business analysis experience
5+ years of project management experience
Experience in agile methology required.

Ability to read, write, speak and understand English
Strong analytic, organizational, and problem solving skills with a wiliness to get into detail
Ability to work well under pressure, handle multiple priorities, and make deadlines
Demonstrated leadership abilities
Working knowledge of cable television operations, processes and billing systems
Excellent presentation skills with small- to medium-sized groups
Ability to work independently
Ability to use personal computer & software applications (i.e. Word, Excel, Visio, etc.)


Skills/Abilities and Knowledge

Ability to analyze and interpret data

Ability to quickly identify business problems/opportunities

Ability to communicate with all levels of management and company personnel

Ability to define key performance indicators / metrics

Ability to document, prepare and present data-driven presentations

Ability to make decisions and solve problems while working under pressure

Ability to manage multiple projects at one time

Cross-functional management skills

Knowledge of process and project management

Knowledge of general accounting and billing procedures


Normal office conditions

EOE Race/Sex/Vet/Disability

Charter is an equal opportunity employer that complies with the laws and regulations set forth in the following EEO Is the Law poster:

Charter is committed to diversity, and values the ways in which we are different.