The Monsanto Account Specialist II role is responsible for partnering with a set of Strategic Retail Partner (SRP) accounts to provide a strong brand experience. This person will work within a team of individuals who also support account(s) for Asgrow\DEKALB\Deltapine and our Licensee brand.
Skilled at multi-tasking, working in a fast-paced team environment which requires rapid response and issue resolution relating to customer inquiries and concerns. Able to work in multiple systems simultaneously.
These responsibilities may be geographic specific or may need to provide support as needed across multiple geographies.
Create and maintain strong customer relationships with the Strategic Retail Partner (SRP) account headquarters, Regional, or Business units and key operational contacts. Maximizes effectiveness through appropriate system and technology usage while documenting all customer interactions in Monsanto’s tools.
Collaborate with key Monsanto internal stakeholders by providing differentiated service to the SRP account and their HQ.
Be able to present Monsanto systems, programs and tools to customers and internal groups.
Develop operational continuous improvements related to the account, focusing on E-connectivity and online solutions with MyMonsanto.com (B2B, Collaboration Room, Invoice Lookup, MyMon training etc)
Demonstrate skills at multi-tasking, working in a fast-paced team environment which requires rapid response and issue resolution relating to customer orders, inquiries, and concerns. Able to work in multiple systems simultaneously.
Contact for the strategic account customer and business processes; assisting the HQ, Regional, or Business Unit transactions. Resolve questions on billing, payments, reporting, and disputes.
Ensure account(s) structure and relationships are properly established and maintained in Monsanto’s systems. (SAP, IRD, Etc.)
Responsible for Purchase Order submissions, where applicable
Ability to develop relationships with the account(s), peers and other teams within the U.S. Commercial Seed and Trait Business.
Work with the licensing and business process team to look for efficiencies in processes within our operations business and update standard procedures as needed.
Provide late/extended coverage, as needed during peak season or program and reporting deadlines.
Addresses all customer requests, inquires with proper investigation, resolution and follow up communication. Communicates acknowledgement of all requests, sets expectations of when to expect requests to be completed, and follow-ups with a status update, or completion notice.
Responds to email and voicemail within 24 hours using Monsanto’s customer service systems.
Ability to multitask and work in a fast paced agile environment
Ability to balance Monsanto and customer needs collaboratively
Strong initiative with the ability to look forward
Ability to solve problems effectively and efficiently
Ability to analyze data and determine action steps
Effective Communication Skills(written/oral)
Good organizational skills
Ability to learn new systems quickly
Ability to build relationships via the phone
Works with a sense of urgency and ensures data accuracy
Education & Experience:
BA/BS degree required; degree in Business or Agriculture preferred
Minimum of 2-3 year experience in Operations or Customer Service or equivalent experience and skill sets desired
Proficient with the Microsoft Office Suite (Excel, Word and Outlook). Knowledge of SAP a plus.
Monsanto Business Systems
Operations/Supply Chain experience
Knowledge of ag business, industry and supply chain functions or related industries