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Sr. Account Manager

Sr. Account Manager New York, NY
  • Requisition #: 168831
  • Job Type: Full Time
  • Location: New York, NY
  • Team: Project and Program Management
  • Pub Date: 10/9/17

ABOUT THE OPPORTUNITY: 
FreeWheel is hiring a Senior Account Manager based New York who will report to the Director, Customer Success. We are looking for a passionate Account Manager who will partner and ensure long-term success of our customers. In this role, you will responsible for developing long-term relationships with your assigned customers, connecting with the FreeWheel user-level and up.


RESPONSIBILITIES:

  • Develop and Maintain Relationships:
  • Owns ongoing communication, contact and relationship with the users of the FW platform
  • Gain info and POV when lower level org changes and departures impact on overall relationship
  • Engage in on-site visits w/ clients to gather general relationship temperature feedback
  • Coordinate all activities for a Client:
  • Across SRM, Support, Product (ideas forum) and client services engagements
  • Across all Advanced Advertising Business Units
  • First point of contact for any questions and/or issues that arise on a daily basis
  • Conduct weekly check-ins internally (account team) and externally (with client) to manage all ongoing tasks, issues and points of communication at a client’s account
  • Advise clients on strategic vision as it relates to their ongoing activities within FreeWheel
  • Understand the client’s business and industry they operate in, in order to:
  • Understand implications of decisions made on the day-to-day business (i.e. process changes)
  • Understand how internal FreeWheel changes may impact client workflow and business (i.e. FreeWheel is initiating a change through a product release or bug fix, what does it mean to client)
  • Identify any potential pitfalls or issues that will impact the client in the short-term or long-term, even if the client has not explicitly called it out as an issue
  •  

Other

  • Assist in sales process for renewals, upsells and product utilization
  • Be an input into the account planning process including Strategic Account Reviews (SARs) and Quarterly Business Reviews (QBRs)

 

ABOUT YOU:

  • Proven account manager or other relevant experience
  • Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization.
  • Experience delivering client-focused solutions based on customer needs
  • Proven ability to manage multiple projects at a time
  • Excellent listening and presentation skills
  • Excellent verbal and written communication skills
  • BA/BS degree or equivalent
  • Generally requires 5-7 years related experience

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