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Spectrum Retail Sales Operations Specialist

JOB SUMMARY
The Spectrum Retail Sales Operations Specialist is responsible for assisting with management of sales operations for the Retail Partner channel. This position oversees support of assigned authorized dealers in multiple areas, including reporting and data analysis of dealer performance.

MAJOR DUTIES AND RESPONSIBILITIES
  • Lead the on boarding and off boarding of authorized dealers, including management of ID requests, contract documentation and retail operational systems.
  • Monitor and identify red flags on payment files and records in retail operational systems to ensure authorized dealers are being paid correctly.
  • Ownership for resolution of payment disputes for all authorized dealers within scope of responsibility.
  • Facilitate and manage the executive customer escalation process, including resolving customer billing issues in partnership with Account Executives.
  • Communicate and interact with all authorized dealers and other cross-functional departments within Charter on behalf of Retail Operations management.
  • Collect and analyze authorized dealer performance data and incorporate results into dashboards, presentations and summary reports as needed.
  • Responsible for the design, distribution and presentation of retail data/trends to Retail Management.
  • Perform other duties as requested by Manager.
REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
  • Ability to read, write, speak and understand English
  • Ability to communicate orally and in writing in a clear and straightforward and professional manner
  • Manage multiple projects and tasks at one time
  • Prioritize and organize effectively to meet project deadlines
  • Ability to work independently
  • Maintain confidentiality of information
  • Ability to show judgment and initiative in accomplishment of job duties
  • Knowledge of basic mathematics
  • Knowledge of general office procedures
  • Advanced knowledge of personal computer and software applications (i.e. Microsoft Office Suite)
Education
  • High School Diploma
Related Work Experience Number Of Years
Administrative Experience 3
Sales Operations 2
Customer Service 2

PREFERRED QUALIFICATIONS
Skills /Abilities and Knowledge
  • Knowledge of telecommunications industry
  • Knowledge of Charter products and services
Education
  • Bachelor’s Degree or equivalent experience
Related Work ExperienceNumber Of Years
Project Management 2

WORKING CONDITIONS
  • Office environment
  • Travel may be required