Specialty Pharmacy - Customer Service Rep in Orlando, Florida | DiversityInc Careers
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Specialty Pharmacy - Customer Service Rep

Job ID: 660139BR
Business Area: CVS Health
Primary Location: FL ‒ Orlando
Job Type: Full Time
Job Category: Medicaid, Customer Care, Medicare, Omnicare
Clinical Licensure Required: N/A
Location Code OF527
Position Summary:
Advanced Care Scripts (ACS), a CVS Health Company, manages and dispenses specialty medications and products nationwide. Our comprehensive patient care model provides compliance and adherence support and cost-effective solutions for all classes of specialty medications.

This position provides phone support, accommodates product and service information requests, schedules shipments of medication, and resolves complaints. Responsible for recording call history in database and forwarding information to appropriate department for prompt follow-up and accurate and timely resolution.

Key Responsibilities:
• Receives incoming phone calls from customers and satisfies requests. Enters patient and case information into software system, answers inquiries, processes patient assistance requests, and provides callers with accurate, current information.

• Provides patients with accurate and current information concerning their shipments, application, prescription, or patient assistance programs.

• Documents customer requests, inquiries, and complaints in call history database and ensures timely closure of all open issues. Forwards issues to other departments and follows-up to ensure timely resolution.

• Documents certain procedures and trains those who are required to perform such procedures.

• Schedules shipments of medication and tracks deliveries.

Required Qualifications:

• Prior customer service call center experience, preferably in a high-volume environment.
• High School Diploma or equivalent.
• Excellent written and oral communication skills.
• Ability to work in a team oriented environment.
• Ability to correctly input data into the computer
• Ability to communicate effectively with customers whether in person, on the telephone, or through written correspondence.
• Must be able communicate effectively and clearly speaking English.

Preferred Qualifications:
• Knowledge of health care and health care systems.
• Successful applicants will be detail oriented and have strong organizational skills.

High School Diploma or equivalent.

Business Overview:
CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units – MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.

CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking AA EEO CVS Health

For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website: https://jobs.cvshealth.com/