Source to Pay Analyst

Colgate-Palmolive is a leading global consumer products company, tightly focused on Oral Care, Personal Care, Home Care and Pet Nutrition. Colgate sells its products in over 200 countries and territories around the world under such internationally recognized brand names as Colgate, Palmolive, Speed Stick, Lady Speed Stick, Softsoap, Irish Spring, Protex, Sorriso, Kolynos, elmex, Tom’s of Maine, Sanex, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Science Diet, Hill’s Prescription Diet and Hill’s Ideal Balance.

For more information about Colgate’s global business, visit the Company’s web site at http://www.colgatepalmolive.com. To learn more about Colgate Bright Smiles, Bright Futures® oral health education program, please visit http://www.colgatebsbf.com. To learn more about Hill's and the Hill’s Food, Shelter & Love program please visit hillspet.com. To learn more about Tom’s of Maine  please visit  http://www.tomsofmaine.com.

Location: Mexico City, Mexico, Mexico
No Relocation Assistance Offered
# 60941

 

Objective:

 

Responsible for delivering high class customer service for Colgate People and Suppliers.

 

Responsibilities:

 

  • Be customer orientated to ensure quality support that will lead to high customer satisfaction.
  • Team Player by providing functional or task leadership
  • Participate in special projects.
  • Have a “Can Do” positive attitude; be respectful of the direction that is provided to the end user
  • Arrive on time for shifts and meetings/commitments
  • Troubleshoot invoices, payment, POs, SC issues and involve the proper areas to get the issues resolved on time.
  • Applies understanding and knowledge of the systems, products and services to assist end users.
  • Identifies, creates, investigates and researches user questions and problems as well as isolating the issues to have them resolved
  • Receives and prioritizes issues, and forwards using appropriate escalation procedures within CBS request system tool.
  • Prioritize Daily/Weekly tasks as necessary.
  • Recommends system or process improvements, including procedures, training, and enhanced documentation (keep SOBPs updated)
  • Give and seek feedback in an open, constructive and timely manner at all levels.
  • Follow Performance Management & Development (PMD) and Plan Individual development (IDP)
  • Follow the management with respect principles.
  • Manage CAC’s activities such as CBS self-services, e-mails, calls, and follows ups.

     

What do you need for this position?

 

  • Scholarship: Admnistrative
  • Experience: required at least 1-2 years of experience in customer service (call center)
  • English: advanced
  • Excel: intermediate

 

Is an advantage knowledge in:

 

  • SAP

 

Colgate Functional & Leadership Competencies

 

  • Consumer/ Customer Focused
  • Effective communication
  • Caring with people

Are you interested in working for Colgate-Palmolive? You can apply to work with us using this online application. Attach all relevant documents such as a cover letter and resume or CV. Applications received by e-mail are not considered in the selection process.

Become part of our team. We look forward to your application.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, or any other characteristic protected by law.