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ServiceNow IT Asset Management (ITAM) Practitioner

About the position

Prudential’s Enterprise Services Management team offers numerous global services to the enterprise including IT Asset Management (ITAM), IT Operations Management (ITOM), IT Service Management (ITSM), End User Experience Insight (EUX) and Application Performance Management (APM). Leveraging ServiceNow, we are changing the way people work by adopting a service oriented approach for the activities, tasks and processes that make up day-to-day work life. We help the modern enterprise operate faster and be more scalable than ever before.

Our team is looking for an ITAM Practitioner with deep subject matter expertise related to ServiceNow ITAM product capabilities and complimentary technologies, such as SCCM and BDNA. In this role you will be a key member of the overall Enterprise Services Management team and lead all technical aspects of the ITAM ServiceNow implementation project and solution delivery.


  • Lead architecture design and code reviews of IT Asset Management solutions
  • Create and deliver ITAM solutions for customer requirements on the ServiceNow platform following industry best practices and standards
  • Ensure delivered solutions enable the organization to manage the IT asset portfolio with respect to risk, cost, control, IT governance, compliance and business performance objectives
  • Contribute to the continual improvement of business processes as well as the maturing of the Asset Management services portfolio, capabilities, expertise, best practices and solutions
  • Identify areas of Asset Management process improvement (efficiency and effectiveness) and recommend solutions that detail pros, cons, and risks
  • Prepare all client facing and internal deliverables that are technology related
  • Prepare and maintain technical specifications and documents; architecture diagrams, system documentation, operating manuals, and call flow diagrams
  • Ensure deliverables to internal customers are complete, consistent, high quality, on time and deliver valued outcomes
  • Participate as a thought leader in Communities of Excellence and provide mentoring, implementation support, maturity maps and continual improvements
  • Troubleshoot production and test issues; perform root cause analysis, recommend corrective action, and lead the resolution efforts
  • Perform off-hours maintenance and deployments for system releases and provide 24x7 support to maintain service availability
  • Bachelor’s degree in an IT related field or a minimum of 5 years of relevant recent experience required
  • 3+ years of experience in IT Asset Management including:
    • Hardware and Software data quality and analysis
    • Thorough understanding of market trends
    • Integration of ITAM products such as ServiceNow, Microsoft SCCM, and BDNA
  • Minimum of 3 years of experience developing on the ServiceNow platform including the creation and/or customization of the core applications such as Incident, Problem, Change, Service Request, Service Catalog, etc.
  • Industry certifications a plus:
    • ServiceNow System Administrator
    • ITIL v3 Foundation and/or advanced ITIL certifications
  • Ability to interact with and influence a wide range of employees, including senior management, and entry-level personnel across a wide number of departments
  • Ability to drive deliverables and results, which involve people who do not directly report to you
  • Hands-on experience supporting and maintaining production systems and services
  • Ability to review functional requirements and determine the type of integration work that is required based on the business needs
  • Ability to exercise independent judgment and creative problem-solving techniques in a highly complex environment using leading-edge technology and integrating with diverse application systems
  • Strong interpersonal skills including team collaboration, leadership, presentation, organizational, verbal and written communication skills

Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit to learn more about our values, our history and our brand.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.

Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at for more information about doing business with Prudential.