At BASF, we create chemistry through the power of connected minds. By balancing economic success with environmental protection and social responsibility, we are building a more sustainable future through chemistry. As the world’s leading chemical company, we help our customers in nearly every industry meet the current and future needs of society through science and innovation. We provide a challenging and rewarding work environment and are always working to form the best team—especially from within, through an emphasis on lifelong learning and development. And we are constantly striving to become an even better place to work. BASF has been recognized by Forbes Magazine as one of America’s Best Employers in 2015. Come join us on our journey to create solutions for a sustainable future! Where the Chemistry Happens… We are seeking a Senior Systems Engineer to manage and maintain the BASF IS Application landscape. Senior Systems Engineer - 1701301 You will ensure global integration of all the services in the delivery network (contains operational supplier management) including technical gate keeping, including identifying, control, record, report, audit and verify Configuration Items (CIs), including versions, baselines, constituent components, their attributes, relationships and hierarchies. In case of incident, you will restore normal application services as quickly as possible and minimize adverse impact on operations, including problem management, change management (including small business requests) and continuous service improvement (CSI). You will define handling and escalation of operational security breaches. Bespoke Applications is responsible for the full lifecycle of dedicated Applications (CIs) including consult, design and build. Formula for Success: You Will…
Process complex requirements and changes
Consult and provide customer support
Support Junior System Engineers and System Engineers on the team
Manage planning, installation, configuration and operation of complex IT systems (HW/SW)
Manage customer projects and/or management of international subprojects
Lead business-oriented and operative management of external service providers
Design, introduce and optimize of global operational processes
Lead quality assurance and documentation of system changes
Develop technical concepts and delivery models
Execute reports, cost controlling and management
Execute service documentation, design and planning
Ensure knowledge building and transfer within the IS Community
Service owner for global services
On-call duty and availability corresponding to existing SLA agreements
Monitoring compliance with SLAs, KPIs, OLAs
Create Your Own Chemistry: What We Offer You…Adding value to our customers begins with adding value to you. You@BASF is the suite of benefits, perks, programs and unique opportunities we offer to support you—the whole you—in all stages of your life and career. With you@BASF, you create your own chemistry.The total rewards that you receive as a BASF employee go way beyond a paycheck. From competitive health and insurance plans, to robust retirement benefits that include company-matching contributions, to making sure you never stop learning, we believe investing in you is investing in our success. Working for a large, global organization, you’ll have a chance to grow professionally and personally, expand your network and build a rewarding and dynamic career. Ingredients for Success: What We Look For in You…
Bachelor's degree required. Must have a minimum 3 years of experience in various areas of IT application. Technical training in the IT sector a plus.
Heavy focus on Citrix products. Experience is designing Citrix solutions in a large global environment.
Technical background in Microsoft group policies, Windows Server & Citrix products.
Working knowledge of basic project management, process analysis, process improvement, and change management methodologies; Logical and process-oriented problem solving skills
Excellent customer support and communications skills; logical and process-oriented problem solving skills
Able to multitask while maintaining a high attention to detail in a fast-paced, fluid environment
Fluent in English and excellent written and verbal communications skills; Intrinsic curiosity and Self-motivation