Quality Management Specialist I

At BASF, we create chemistry through the power of connected minds. By balancing economic success with environmental protection and social responsibility, we are building a more sustainable future through chemistry. As the world’s leading chemical company, we help our customers in nearly every industry meet the current and future needs of society through science and innovation. We provide a challenging and rewarding work environment with a strong emphasis on process safety, as well as the safety of our employees and the communities we operate in, and are always working to form the best team—especially from within, through an emphasis on lifelong learning and development. And we are constantly striving to become an even better place to work. BASF has been recognized by Forbes Magazine as one of America’s Best Employers in 2017. Come join us on our journey to create solutions for a sustainable future! Where the Chemistry Happens… The position of the Quality Management Specialist I for Nutrition and Health is designed to provide support to various plants, laboratories, warehouses, and tolling operations that manufacture, test, or handle BASF products regulated by the FDA and USDA. The incumbent will ensure compliance within the areas of federal, state, and local regulations for various sites. S/he will work closely with Sales, Marketing, and Technical organizations to facilitate implementation of agreed upon customer requirements into internal operations. Quality Management Specialist I (1704648) – Florham Park, NJ Formula for Success: You Will…
  • Manage customer complaint and Non-Conformance Management (NCM) processes with investigators, and work with Legal to develop customer letter for product quality NCMS as appropriate.
  • Develop and updated NCM system training and provide the businesses guidance on trends and opportunities for improvement and insight to customer expectations.
  • Provide the FDA with NCM review, as needed.
  • Collaborate with EHS Management Systems (Responsible Care Management System RCMS).
  • Conduct training for the business, customer care, and manufacturing sites concerning QM-/EHS-related topics.
  • Advise on the North American Kosher and Halal programs, as appropriate.
  • Provide Quality Assurance (QA) oversight for warehousing activities - disposition, relabeling, repackaging, and damage material disposal.
  • Oversee testing and final release of tolled or contract manufactured materials. Travel to tollers during production runs may be required.
  • Draft site- and division-level processes and procedures (have basic knowledge of laboratory practices at sites).
  • Hold label and technical document approval responsibilities, specifically for contract and tolled materials.
  • Serve as the Manufacturing Site's QA Liaison.
  • Interact with global for labels on imported products and drive disposition decisions.
  • Develop and manage effective relationships in a highly matrix organization to drive alignment and decisions on Quality topics.
  • Utilize a deep understanding of the process to determine root case and coordinate resolution of complaints.
  • Complete more complex customer questionnaires.
  • Ability to work with contract manufacturers and ensure BASF and regulatory requirements are fully met.
  • Leverage SAP (or other ERP) experience when needed.
Create Your Own Chemistry: What We Offer You… Adding value to our customers begins with adding value to you. You@BASF is the suite of benefits, perks, programs and unique opportunities we offer to support you—the whole you—in all stages of your life and career. With you@BASF, you create your own chemistry. The total rewards that you receive as a BASF employee go way beyond a paycheck. From competitive health and insurance plans, to robust retirement benefits that include company-matching contributions, to making sure you never stop learning, we believe investing in you is investing in our success. Working for a large, global organization, you’ll have a chance to grow professionally and personally, expand your network and build a rewarding and dynamic career.
Ingredients for Success: What We Look for in You…
  • Bachelor’s degree required, preferably in Engineering, Science, a related technical field.
  • A minimum of 4 years of experience in a quality and/or product regulations role with the ability to understand and interpret FDA, USDA, Dietary Supplements, and other quality and regulatory requirements.
  • Strong written and oral communication, analytical, problem-solving, and organizational skills.
  • Ability to work independently and assist internal, as well as external, customers.
  • Receptive to change and innovation with the ability to identify areas for improvement.
  • Able to multi-task and maintain a professional approach in a fast-paced business environment.
  • Skilled at working within a multi-functional organization with multiple touchpoints.