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Process Management Analyst, Learning Service Delivery

About the position

The Process Management Analyst will be responsible for the day-to-day vendor management of the Learning Administration support provided by Alight Solutions. The Learning service delivery associate manager will report to the Director, Alight Demand Management & Learning Service Delivery. This role is accountable for the day-to-day oversight and management of the learning relationship with Alight Solutions. The successful candidate is experienced with working in a dynamic environment including interacting with varying levels across the organization and has experience managing and evolving operational processes. Responsibilities:
  • Supporting the Learning Service Delivery Manager (SDM) in the day-to-day oversite of the learning relationship & domain
  • Managing the activity forecast process with the groups supported by Alight Solutions
  • Monitoring performance metrics and SLAs
  • Leverage call center data to drive process efficiencies and improvements
  • Consult and partner with gatekeepers from supported groups to drive adherence to learning administration standards
  • Consult and liaise with Alight Solutions, HR Technology and supported gatekeepers to manage and resolve issues.
Qualifications
  • 3-5 years experience with operations management, vendor management and leadership
  • Proven track record with enhancing the customer experience
  • Ability to clearly and concisely articulate business issues, present relevant analytics and frame innovation, creative solutions
  • Strong project & process management skills
  • Highly collaborative; flexibility and adaptability; efficient and effective self-management
  • Proven ability to influence multiple levels of stakeholders; organizational savvy; excellent networker, strong external focus
  • Sets a high bar or themselves and others; driven to achieve high standards
  • Ability to manage multiple competing priorities
  • Excellent written and verbal communication skills
  • Self-starter with strong strategic thinking & analytical skills
  • Advanced technical proficiency using Microsoft Suite (including Excel, Visio and Access)
  • Working experience managing talent programs a plus
  • Bachelor’s degree preferred

Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit www.prudential.com to learn more about our values, our history and our brand.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.

Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at staffingagencies@prudential.com for more information about doing business with Prudential.