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Private Client Specialist II

Job Description

The Private Client Specialist (PCS) will perform a dual role as a Junior Relationship Manager and as a Private Client Service Associate.

In the Relationship Manager capacity, the Private Client Specialist will act as a high-touch point of client contact accountable to serve the unique and complex needs of clients in the high net worth segment. They will serve as the central point of contact for HNW clients across banking lending and High Net Worth Investing with expertise in banking and lending. Partner with Investment Advisors and Trust Advisors to provide proactive client service to achieve greater share of wallet. The RM will be responsible for retaining and growing the client relationship and is accountable for exceeding clients’ expectations for asset accumulation, preservation and growth.

In the Private Client Service Associate capacity the PCS will support other team members (Relationship Managers, Trust Advisors or Investment Advisors) and provide consistent and accurate administrative, analytical and service support.

Employee must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).

Job Requirements
  • Demonstrate a commitment to being customer-centric by ensuring a legendary service is provided during every customer interaction to maximize retention and growth.
  • Ensure all NEW clients receive the complete on-boarding experience, which includes:
    • A thorough client discovery leading to a truly exceptional Private Client Experience.
    • An introduction to the IA and TA as per client need.
    • Completion of all requisite client profiling documents.
  • May work with less complex clients. May bring in subject matter experts earlier in the client relationship.
  • Will have a smaller book than traditional Relationship Managers.
  • Ensure those existing clients, where it would add value, are provided with a Private Client Planning Experience.
  • Serve as the primary point of contact for TD Wealth client relationships; manage all aspects of the client’s relationships with TD Bank.
  • Execute a differentiated service model/experience for HNW clients.
  • Deepen wallet share by anticipating client needs and suggesting the most appropriate banking, lending and/or investment solutions. Maximize profitability, while ensuring the client receives an exceptional client experience.
  • Associate’s degree and/or Bachelor’s degree.
  • 2+ Years of related experience. (Preferably in the financial industry).
  • Series 7, 63/65 or 66 registrations required; if hired without licenses, candidate will need to acquire.
  • Knowledge of investments, banking and credit products preferred.
  • A self starter, ability to work with minimal supervision.
  • Ability to excel at administration and be exceptionally well organized.
  • Demonstrates considerable initiative in providing a high level of organization.
  • Experience in professional services and with working with affluent clients is required.
  • Knowledge of MSWord, Excel, PowerPoint and working with Contact Management databases is essential.
  • Possess a reasonable knowledge of investments, and has the ability to generate reports pertinent to the management of client investment portfolios; however, prefers to focus on administration in a support role.
  • Demonstrates ability to manage multiple responsibilities and timelines.
  • Proven track record of delivering results and executing with excellence.
  • Ability to multitask and manage competing priorities effectively.
  • Excellent written and verbal communication skills.
  • Criminal and financial background investigation is required pursuant to FINRA Rule 3010(e) and successor regulations.