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Principal Voice Engineer I - Spectrum Enterprise

About Spectrum Enterprise

Spectrum Enterprise, a part of Charter Communications, is a national provider of scalable, fiber-based technology solutions serving many of America's largest businesses and communications service providers.

The broad Spectrum Enterprise portfolio includes Internet access, Ethernet access and networks, Voice and TV solutions extending to Managed IT solutions, including Application, Cloud Infrastructure and Managed Hosting Services offered by its affiliate, Navisite. Our industry-leading team of experts work closely with clients to achieve greater business success by providing these right-fit solutions designed to meet their evolving needs. For more information, visit enterprise.spectrum.com.

Job Summary

Responsible for engineering activities that maintain and enhance the company's telecommunications and signal processing hardware, software and electrical systems. Works with technical operations staff on system design and configuration. Works with design teams and advises team leaders.

Major Duties and Responsibilities
  • Actively and consistently support all efforts to simplify and enhance the customer experience.
  • Designs, implements, monitors, enhances and troubleshoots systems in assigned areas.
  • Analyzes and revises existing system logic difficulties and documentation as necessary.
  • Tests and reviews system designs.
  • Provides Engineering Technical support and guidance to regional personnel and ensure all technical integration, changes, standards and documentation are met.
  • Mentors and guides the work of technical staff.
  • Reviews work plans and designs and advises on improvements.
  • Adheres to industry specific local, state, and federal regulations, as applicable.
  • Knows, understands and follows company policy.
  • Performs other duties as requested by manager
Required Qualifications
  • Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
  • Basic knowledge of related industry specifications and standards IEEE, ANSI, Fiber (Multimode, Single mode, UTP, etc.), Bridging, Switching, Routing, Ethernet and Transport technologies and protocols
  • Basic knowledge in network design, network architecture, protocols and network topology
  • Basic knowledge in TCP/IP and the OSI Model
  • Basic knowledge of Hosted Voice, SIP, PRI, VoIP
  • Basic knowledge in using ticketing and software tools to support the current operations.
  • Basic knowledge of network devices and basic network appliances
  • Basic knowledge of network designing software, such as Visio
  • Ability to perform duties in a very fast pace environment and ability to learn new technology quickly
  • Ability to use personal computer and software applications
Education
  • Masters or Bachelor's Degree in Engineering or related field or related work experience
Related Work Experience - 5 - 10 Years
  • Engineering work experience
  • supporting Ethernet, DOCSIS, IP
  • and/or SONET based networks, PRI,
  • SIP, VoIP and GPON/EPON architectures
  • or designs in a high paced, dynamic Service
  • Provider environment
  • Project management work experience
  • Voice-related protocols such as a PRI,
  • H.248, SIP, RTP, RTCP, SRTP, MGCP, SDP,
  • IMS, Hosted Voice - 5+ Years
  • Voice-related ITU transcoding standards
  • such as a G.711A, G.711Mu, T-38, DTMF RFC2833 - 5+ Years
  • PBXs, Voice Gateways, Cisco IAD/ISR, Cisco
  • UCM, PRI VGW, Innomedia 9378 & Innomedia10K,
  • Audicodes, Adtran, GL Communications (or equivalent Call Generator),
  • Commercial-based Cable Modems such as Cisco DPE 3000,
  • Ubee DDM3521, Arris CM820A, Motorola SB6141 - 5 + Years
Preferred Qualifications
  • Skills /Abilities and Knowledge
  • Knowledge of company products and services
Education
  • Cisco Certified Network Professional( CCNP-Collaboration)
  • Industry and vendor specific certifications and training preferred (Cisco, Juniper, Alcatel-Lucent, etc.)
  • Voice Related Certifications preferred, including Cisco CCNP/CCIE Collaboration, Broadworks Certified Network Specialist, Broadworks Certified Network Professional, SSCA.
Working Conditions
  • Office environment