Performance Manager


Description

Dealer.com is currently looking for a Performance Manager to join our Client Services team.

Our Teams

Dealer.com’s teams are made up of tech-savvy and adaptable thinkers with diverse skill sets who help drive our success. Our professionals are committed to changing the way people shop for and purchase vehicles through our top-of-the-line, innovative digital marketing software solutions.


The Job:

The Performance Manager (PM) is responsible for client retention and satisfaction for dealers enrolled in an OEM Program. The PM must deliver high-impact educational content through in-person client visits & webinar-based training sessions to reinforce the value and functionality of program products & services, strategies, opportunity management and best practices. The PM displays ownership of their portfolio of dealers by their keen ability and ready availability to support a variety of program and dealership needs and escalations.

Your Role:
  • Engage in high profile level activity across client groups and OEM Regions
  • Build and develop strong working relationships with customers and all users in the dealerships
  • Work with at risk clients and determine action plan to turnaround and retain
  • Demonstrate ownership of account by responding to client requests in a timely and urgent manner
  • Monitor and analyze account performance and trends to determine adjustments to dealer expectations, goals and objectives in order to achieve results
  • Utilize standardized methods provided to closely monitor system red flags and emergencies with clients and take immediate action
  • Work with, contribute and manage the action(s) required to turnaround cancelled accounts
  • Effectively manage time and activity to successfully engage with every client at least once per month
  • Construct and communicate summary reports with appropriate documentation
  • Engage and participate in the exchange of best practices across entire OEM Program Team
  • Effectively manage the progress and results of accounts assigned (retention)

Qualifications

What We Look For (preferred):
  • 7+ years of progressive and successful experience in retail automotive management OR in a combination of the following:
    • B2B or outside sales account management in a like and relevant environment
  • Demonstrated understanding of dealership operations
  • Demonstrated advanced written, verbal and phone communication and interpersonal skills
  • Proven experience and the demonstrated ability to effectively work with all levels within the dealership
  • Demonstrated advanced customer service skills and approach
  • Ability to travel up to 70% (day and overnight) as business requires
  • Strong written & verbal communication and interpersonal skills
  • Ability to effectively work with all levels within the dealership
  • Excellent customer service skills/approach
  • Proficiency in using SalesForce and Customer Relationship Management Systems.
  • Computer literacy including MS Office – Word, Excel & Powerpoint

Organization: Cox Automotive

Primary Location: US-GA-Alpharetta

Other Locations: 128 Lakeside,US,VT,Burlington,05401|Illinois,US,IL,,|6771 Quail Hill Pkwy,US,CA,Irvine,92603-4233|1104 Highland Ave,US,CA,Manhattan Beach,90266|New Jersey,US,NJ,,|5700 Broadmoor St,US,KS,Mission,66202|Dallas,US,TX,,75201

Employee Status: Regular

Job Level: Individual Contributor

Shift: Day Job

Travel: Yes, 75 % of the Time

Schedule: Full-time

Unposting Date: Ongoing