Patient Support Specialist in Westwood, California | DiversityInc Careers
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Company Name:
Westwood, California
United States

Patient Support Specialist


Under the general direction of the Manager and CAO, provide direct patient support to Head and Neck Surgery. Serve as primary point of contact for the Department Chair's multidisciplinary clinical practice within a Center for Excellence. In a fast paced clinical practice, act as a resource person to callers both internal and external to UCLA. Oversee the Chair's clinical schedule and coordination of clinical appointments in a multidisciplinary environment. Act as Super User for the electronic medical records system, attending training sessions and assisting staff in the adoption and upgrades of new technology. Support the front-end revenue cycle teams, including verifying patient demographic information, obtaining authorizations, and other data as needed by the patient billing office.

This position will be working closely with other clinical team members to help triage patient appointments within the Center for Excellence as necessary. Using the electronic medical records system, schedule patient appointments, tests, procedures and surgeries, and follow through on referrals.

Work as the Chair's surgical coordinator, coordinating with HNCP, the Main OR, and Surgery Centers as well as PSRs in other Departments to ensure efficiency and care coordination. Provide quotes for patient appointments and procedures as requested, and advise patients on payment instructions at the time of scheduling. Act as advocate in the resolution of patient concerns and complaints following the principles of CI-CARE.


Excellent organizational skills to work in a multi-function office with minimal supervision.

Skill in using computer software including word processing, database, and electronic medical records software.

Skill in writing concise, grammatically correct correspondence, reports and manuscripts.

Knowledge of medical terminology.

Skill in prioritizing assignments to complete work in a timely manner when there are changes in workload, changes in assignment, pressures of deadlines and competing requirements.

Ability to schedule multidisciplinary clinical appointments

Skill in interacting diplomatically with the public including patients, other health care providers and students.

Ability to handle sensitive material and information with confidentiality and discretion.

Ability to assist staff in the adoption of new medical record technologies and upgrades

Skill in keeping accurate calendars.

Previous experience working in an outpatient surgery setting.

Ability to meet and exceed the CI CARE standards.

Ability to follow HIPAA guidelines.