Part-time Assistant Coordinator at the Austin Texas Guidance Center

Role: Part-time Administrative Services Operations Support Assignment: Part- Time Assistant Guidance Center Coordinator Healthcare isn’t just about health anymore. It’s about caring for family, friends, finances, and personal life goals. It’s about living life fully. At Humana, we want to help people everywhere, including our associates, lead their best lives. We support our associates to be happier, healthier, and more productive in their professional and personal lives. We encourage our people to build relationships that inspire, support, and challenge them. We promote lifelong well-being by giving our associates fresh perspective, new insights, and exciting opportunities to grow their careers. At Humana, we’re seeking innovative people who want to make positive changes in their lives, the lives of our members, and the healthcare industry as a whole. Assignment Capsule: Join our dynamic team at the Austin Humana Guidance Center where we engage our community and deliver value and quality in a fast-paced, high touch, retail-facing environment.We are searching for a team member who will partner with our members and guests on their personal well-being journey, in addition to providing administrative support for programs, projects and processes specific to the Guidance Center. Duties and responsibilities may include, but are not limited to:
  • Engage with and assist members/visitors in their Guidance Center experience
  • Utilize proprietary software to accurately track consumer engagement
  • Ensure physical location is maintained according to established standards
  • Assist with interactive programs and classes, including physical set-up and clean-up
  • Provide coverage for Guidance Center Coordinator as needed
  • Ensure adherence to corporate policies and guidelines as well as CMS guidelines and external partners’ guidelines
Key Competencies
  • Member Focus: Connects meaningfully with members/potential members/visitors to build emotional engagement and customer advocacy. Simplifies complexity and integrates internal efforts to deliver an optimal consumer experience.
  • Builds Trust: Consistently models and inspires high levels of integrity, lives up to expectations/commitments/deadlines, and takes responsibility for the impact of one's actions.
  • Interpersonal Effectiveness: Understands oneself, effectively manages emotions, listens, communicates with respect, and builds trusting, collaborative relationships.
  • Accountability: Meets established expectations and takes responsibility for achieving results; encourages others to do the same.

Role Essentials
  • High energy with an on-stage personality that is warm and welcoming
  • Bilingual (Spanish/English)
  • Ability to work closely with the senior population
  • Able to work independently
  • Strong organizational skills
  • Attention to detail
  • Ability to anticipate needs/be proactive
  • Ability to deal with ambiguity and be flexible in a changing environment
  • Must have excellent interpersonal skills and be comfortable presenting information to a group of people
  • 5+ years of prior administrative assistance or coordinator experience, or 3 years of admin experience if candidate has a health and wellness background
  • High School Diploma
  • Proficiency in Microsoft Office Word, Outlook and Excel
  • Good typing skills
  • Capacity to maintain confidentiality and work independently in support of the department
Role Desirables
  • Hospitality, Retail and/or Health and Wellness background is preferred
Reporting Relationships
  • You will report to the guidance center manager. This area is under the leadership of Consumer Engagement.

Humana Inc., headquartered in Louisville, Ky., is a leading health care company that offers a wide range of insurance products and health and wellness services that incorporate an integrated approach to lifelong well-being. By leveraging the strengths of its core businesses, Humana believes it can better explore opportunities for existing and emerging adjacencies in health care that can further enhance wellness opportunities for the millions of people across the nation with whom the company has relationships.