JOB SUMMARY Provides support to attorneys overseeing consumer complaints received from state and federal regulatory agencies. Assists with intake and tracking of consumer complaints from regulatory agencies. Responsible for coordinating, compiling, analyzing and distributing accurate and timely information and for preparing and filing documents at appropriate state and federal regulatory agencies. Also responsible for the administrative functions associated with supporting our complaint response team.
MAJOR DUTIES AND RESPONSIBILITIES Actively and consistently support all efforts to simplify and enhance the customer experience
Review and process incoming consumer complaints for internal clients
Maintain database of consumer complaints, including tracking complaints and all related information received from start to finish
Assist attorneys in filing timely responses with regulatory agencies
Prepare correspondence and responsive materials to third parties and regulatory authorities, as needed
Track open issues and prepare regular status reports for management
Process incoming and outgoing correspondence from both regulatory authorities and customers
Perform other duties as requested by supervisor(s)
REQUIRED QUALIFICATIONS Skills/Abilities and Knowledge Ability to accurately analyze and interpret data Ability to communicate orally and in writing in a clear and straightforward manner Ability to communicate with all levels of management and company personnel Ability to handle multiple projects and tasks Ability to maintain confidentiality Ability to make decisions and solve problems while working under pressure Ability to prioritize and organize effectively Ability to show judgment and initiative and to accomplish job duties Demonstrated competence in use of personal computer and software applications (i.e., MS Outlook, Word, Excel, and PowerPoint)
Education Associate’s or Bachelor's degree in business or other relevant field (or equivalent)
Related Work Experience 3+ years of regulatory work experience or equivalent
WORKING CONDITIONS Office environment Office Location: Denver, CO or St. Louis, MO Some travel may be required
EOE Race/Sex/Vet/Disability Charter is an equal opportunity employer that complies with the laws and regulations set forth in the following EEO Is the Law poster: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf Charter is committed to diversity, and values the ways in which we are different.