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Paralegal I

JOB SUMMARY
Provides support to attorneys overseeing consumer complaints received from state and federal regulatory agencies. Assists with intake and tracking of consumer complaints from regulatory agencies. Responsible for coordinating, compiling, analyzing and distributing accurate and timely information and for preparing and filing documents at appropriate state and federal regulatory agencies. Also responsible for the administrative functions associated with supporting our complaint response team.

MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience

Review and process incoming consumer complaints for internal clients

Maintain database of consumer complaints, including tracking complaints and all related information received from start to finish

Assist attorneys in filing timely responses with regulatory agencies

Prepare correspondence and responsive materials to third parties and regulatory authorities, as needed

Track open issues and prepare regular status reports for management

Process incoming and outgoing correspondence from both regulatory authorities and customers

Perform other duties as requested by supervisor(s)

REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
Ability to accurately analyze and interpret data
Ability to communicate orally and in writing in a clear and straightforward manner
Ability to communicate with all levels of management and company personnel
Ability to handle multiple projects and tasks
Ability to maintain confidentiality
Ability to make decisions and solve problems while working under pressure
Ability to prioritize and organize effectively
Ability to show judgment and initiative and to accomplish job duties
Demonstrated competence in use of personal computer and software applications (i.e., MS Outlook, Word, Excel, and PowerPoint)

Education
Associate’s or Bachelor's degree in business or other relevant field (or equivalent)

Related Work Experience
3+ years of regulatory work experience or equivalent

WORKING CONDITIONS
Office environment
Office Location: Denver, CO or St. Louis, MO
Some travel may be required


EOE Race/Sex/Vet/Disability
Charter is an equal opportunity employer that complies with the laws and regulations set forth in the following EEO Is the Law poster: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
Charter is committed to diversity, and values the ways in which we are different.