Operations Manager 4 - LOB Tax Support and Integration Manager in Chicago, Illinois | DiversityInc Careers
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Operations Manager 4 - LOB Tax Support and Integration Manager

Job Description

It starts with you. Our goal is to attract, develop, retain and motivate the most talented people - those who care and who work together as partners across business units and functions.  We value and promote diversity and inclusion in every aspect of our business and at every level of our organization.

Corporate Risk provides leadership, enhances communications, assists with problem identification and solutions, and shares best practices. In addition, this group provides an enterprise-wide view of risk, assists management and our Board of Directors in identifying and monitoring risks that may affect multiple lines of business, and takes appropriate action when business activities exceed the risk tolerance of the company.


The Wholesale Group Risk Office (WGRO) Tax Program has been created to focus on an efficient and effective customer information tax reporting function to support the Wholesale lines of business and its clients.  WGRO Tax Program has positioned Wholesale to keep pace with business demands and regulatory changes, and to minimize U.S. and Global tax compliance risk as it relates to our customer information tax reporting obligations.

This Operations Manager 4 position is to help Wholesale meet its regulatory requirements related to building of Tax Center of Excellence and providing support to line of business, including:

  • Building out team to provide line of business support and managing day-to-day activities.
  • Providing line of business support in reviewing designs and evaluating new solutions with tax impacts.
  • Partnering with PMO, stakeholders in the COE, stakeholders in the line of business to ensure there is a consistent approach.
  • Providing support to line of business to onboard and integrate into the COE.
  • Providing specialized, in-depth technical expertise and consultation to business and systems management.
  • Partnering closely with business leaders to ensure that they understand and implement requirements for achieving business tax objectives. 
  • Working collaboratively with teams of tax, operations, system professionals and consultants.
  • Partnering with the Enterprise Group Risk Office and the Wholesale lines of business to improve the risk management function related to customer information tax reporting.
  • Identifying tax risks and planning opportunities from knowledge of the businesses and the tax attributes.
  • Making timely and sound decisions often under conditions of uncertainty with minimal oversight.
  • Leading process improvement analysis with the goal of creating processes that allow the line of business to integrate with the Tax Center of Excellence.
  • Identifying risk factors and establishes/implements appropriate controls.

Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through our many locations, ATMs, the internet (wellsfargo.com) and mobile banking. To learn more, Wells Fargo perspectives are also available at Wells Fargo Blogs and Wells Fargo Stories.

Required Qualifications

  • 8+ years of operations experience
  • 4+ years of management experience in an operations environment

Desired Qualifications

  • Ability to interact with all levels of an organization; including senior leadership/management
  • Excellent verbal, written, and interpersonal communication skills
  • Advanced Microsoft Office skills
  • Experience leading effective collaboration across a team of project managers focusing on different functional areas for the same project
  • Ability to work effectively, as well as independently, in a team environment
  • Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
  • Ability to translate complex technical needs into straightforward requests for information and collaboration, working with a wide range of people
  • Ability to translate and present complex technical data across technical and non-technical groups
  • Experience developing partnerships and collaborating with other business and functional areas
  • Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment

Other Desired Qualifications
  • Experience partnering with other business groups to solve complex technical issues
  • Strong problem solving and analytical skills with the ability to identify business and system issues and form conclusions about alternatives
  • Ability to understand and articulate complex technical issues, tax requirements, tax systems and process requirements for Line of Business, Compliance and Operational Risk partners.
  • Understanding of technical tax information reporting


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.