Operations Lead (Government)

  • Responsible for envisioning, designing, and implementing plans for enterprise architecture to ensure the appropriate capacity, capabilities, and infrastructure are available to support the Service Level agreements
  • Responsible for disaster recovery, business continuity, and system/network security.
  • Oversee all technical aspects of service delivery and customer service/support.
  • Ensure overall client satisfaction and all technical needs are delivered.
  • Provide top level Project Management and implementation on budget, profitable, and exceeding customer expectations.
  • Oversee NOC/SOC Teams and ensure Service Level Agreements Are Met, Issues Resolved, and Clients are delivered issue resolution in a timely manner.
  • Oversee technical staff/technical training of staff.
  • Research and advance new technologies for clients.
  • Must be able to work effectively in a team and supervise that team. Must be able to meet deadlines, manage time effectively, juggle multiple issues and projects, etc.
  • Must be able to handle end to end troubleshooting issues with all aspects of the Information Systems to include network and telecommunications systems.
  •  Report to management and collaborate for new initiatives and technical planning.
  • Oversee the design, implementation, management and enforcement of SOPs for clients and internal use.
  • Serves as an escalation point of contact when needed.
  • This position requires the ability to work 24*7 on-call schedule.


  • 5+ years of System Admin and maintenance work
  • 5+ years of related experience in a IT Service Management capacity.
  • Bachelor's degree in IT or related field Past and current demonstrable leading, supervision and managing of a team.
  • Past and current demonstrable ability to persuade and lead a team and customers.
  • Past and current demonstrable ability to resolve conflicts and situations.
  • Incredible organization skills and time management is of utmost importance.
  • Past and current demonstrable ability to design and enhance systems, processes and procedures to increase efficiency and results.
  • Past and current demonstrable ability design solutions stacks for customers.
  • Past and current continuous self-education in multiple personal and professional endeavors.
  • Incredible computer and internet skills. Incredible hardware and software troubleshooting skills. Broad and extensive working (hands on) knowledge of computers and IT industry.
  • Be able to demonstrate Microsoft Office, Microsoft Windows, Microsoft Windows Server,
  • Microsoft Certifications desired.
  • Experience operating a team using ITIL service management standards, including managing a catalog of services and measuring performance
  • Candidates must be able to work on-site at Federal Agency located in the Washington, DC area and must be able to pass a U.S Federal Government Public Trust Background Investigation (or higher) and be a US Citizen

Desired Experience, Education, and Certifications:

Required Clearance: Active SECRET

AT&T is an Affirmative Action/Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V