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Operations Lead (Government)



  • 5+ years of System Admin and maintenance work
  • 5+ years of related experience in a IT Service Management capacity.
  • Bachelor's degree in IT or related field Past and current demonstrable leading, supervision and managing of a team.
  • Past and current demonstrable ability to persuade and lead a team and customers.
  • Past and current demonstrable ability to resolve conflicts and situations.
  • Incredible organization skills and time management is of utmost importance.
  • Past and current demonstrable ability to design and enhance systems, processes and procedures to increase efficiency and results.
  • Past and current demonstrable ability design solutions stacks for customers.
  • Past and current continuous self-education in multiple personal and professional endeavors.
  • Incredible computer and internet skills. Incredible hardware and software troubleshooting skills. Broad and extensive working (hands on) knowledge of computers and IT industry.
  • Be able to demonstrate Microsoft Office, Microsoft Windows, Microsoft Windows Server,
  • Microsoft Certifications desired.
  • Experience operating a team using ITIL service management standards, including managing a catalog of services and measuring performance
  • Candidates must be able to work on-site at Federal Agency located in the Washington, DC area and must be able to pass a U.S Federal Government Public Trust Background Investigation (or higher) and be a US Citizen

Desired Experience, Education, and Certifications:

Required Clearance: Active SECRET

AT&T is an Affirmative Action/Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V