Operations Clerk 2

Job Description

Our foundation for success can be summarized in three beliefs:
Our product is service.
Our value added is financial advice and guidance.
Our competitive advantage is our people. It all begins with outstanding talent.

In Payments, Virtual Solutions & Innovation (PVSI), we've built our team of top professionals by rewarding their accomplishments and ensuring they have what's needed to succeed. We value and promote diversity and inclusion in every aspect of our business and at every level of our organization.

The PVSI team includes Consumer Credit Solutions, Deposit Products Group, Innovation, Operations, Treasury Management and Wells Fargo Virtual Channels including the professional services teams that partner with these businesses and other key partners.

Within the Operations team our Enterprise Utility Services team provides a combination of commodity-like customized products and services including design, print, direct mail and transportation that benefit all lines of business in both cost and quality. We leverage our team members, nationwide facilities and technology to deliver innovative, quality products and solutions.

Document Storage and Retrieval (DSR) is looking for a dynamic, self- motivated team player to join our Shoreview team.

An Operations Clerk 2 position is the first step in a rewarding career in financial services. This is a high-volume, fast-paced, deadline driven production environment working behind the scenes with little, if any, customer contact. This individual performs a variety of operational tasks for a moderately complex process or function. Takes accountability for entire process from receipt of work/item to resolution and closure. Tasks require coordination of information among various operational areas and customers. May use multiple online systems and applications. Receives and reviews incoming volume, contacting appropriate resources as needed. Enters transactions into CRT/PC, verifies accuracy, prepares pre-board loan documents for scanning, scan loan documents into image capture applications to include EDM (Electronic Document Management System) and ultimately index the documents to the appropriate account numbers for pre-board review. Resolves customer issues using multiple resources and records. Other responsibilities may include preparing production metrics reporting and reconciliation of the daily processing volumes.

Schedule: Monday - Friday, 9:30 am to 6:00pm. Based on business needs schedule may change and overtime may be required. There may also be some PTO restrictions during peak production periods.

**Please note the posting duration may be shortened based on job seeker volume**

Required Qualifications

  • 6+ months of experience in a production or general office environment

Desired Qualifications

  • Ability to navigate multiple computer systems, applications, and utilize search tools to find information
  • Good communication skills
  • Attention to detail and accuracy skills
  • Solid problem solving skills
  • Ability to achieve high production and quality standards
  • Basic computer skills including the ability to navigate multiple windows, applications, and utilize search tools to find information
  • Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment
  • Ability to work effectively under direct supervision and follow specific guidelines
  • Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment

Other Desired Qualifications
  • Deliver quality customer service by processing Human Resources, Home Equity, Wealth, and Trust documents daily while meeting required quality review and productivity levels.
  • Ability to work independently and/or in a team environment
  • Must be able to stand, walk, and sit for extended periods of time.
Job Expectations

  • Ability to lift 50+ pounds
  • Ability to work additional hours as needed

Disclaimer

    All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.



    Relevant military experience is considered for veterans and transitioning service men and women.

    Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.


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