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Operations Associate III

Job Description
The Operations Associate III is responsible for the day-to-day Operations activities in support of assigned business lineJob Requirements
• Perform more diverse/complex tasks with minimal supervision
• Act as a liaison between assigned department and other departments within TD Bank
• Work to identify and address process improvements
• Provide support to less experienced staff
• Respond to inquiries and assist in resolving problems/complaints
• May be required to find and supply data impacting accounts
• Protect privacy and non-public information
• Assist in the prevention of fraudulent activities
• Review application information against host systems for accuracy and completeness
• Suggest changes or modifications to policies and procedures to supervisor based on day-to-day observations and activities
• Escalate more complex or unusual issues to lead or supervisory staff
Qualifications
• High School Diploma or GED
• 2-4 Years of related experience
• Thorough understanding of all aspects of Operations Associate I and II position, with the ability to meet goals and standards established by the department
• Ability to use/learn current technology and software applications related to position
• Excellent interpersonal, written and verbal communication skills required
• Excellent problem-solving skills
• Proven ability to be detail-oriented and handle a heavy workload in fast-paced environment
• Excellent organizational and time management skills
• Proven leadership skills