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Office 365/SharePoint Online Support Analyst

Job Description

Altria Group is a FORTUNE 200 company that owns the premier tobacco companies in the United States including Philip Morris USA, U.S. Smokeless Tobacco Company, John Middleton and Nu Mark. The companies’ brands include Marlboro, Copenhagen, Skoal, Black & Mild, MarkTen and VERVE. Altria also owns Ste. Michelle Wine Estates, one of the country’s top premium wine producers, and Philip Morris Capital Corporation, an investment company. Altria’s mission is to own and develop financially disciplined businesses that are leaders in responsibly providing adult tobacco and wine consumers with superior branded products.

Altria Client Services’ (ALCS) role is to help Altria Group and its operating companies responsibly meet their business goals by providing the high quality services they require in a financially disciplined way. We are currently seeking a highly qualified Office 365/SharePoint Online Support Analyst to join our ALCS Support department in Richmond, VA.

The successful candidate will provide overall Administration and Support of Office 365 tools and SharePoint Online Farm to ensure functionality, fault tolerance, and high-availability.

Specific accountabilities include:

  • Managing and troubleshooting SharePoint Online environments.
  • Monitoring server and service performance and outages and working with Microsoft Premier Support to resolve issues.
  • Regular review, clean-up, management and configuration of SharePoint Online accounts & sites
  • Monitoring and reporting trends (e.g. site usage and growth).
  • Managing customer support issues with SharePoint Online and related technologies.
  • Configuring, managing, and troubleshooting the Shared Service Applications including User Profile, Managed Meta Data, and Search Services.
  • Working with the users and architect to coordinate applicable system changes.
  • Monitoring system security and handling audit report requests.
  • Assisting with planning and migrating SharePoint 2010-2013 platforms to SharePoint Online.
  • Providing guidance and leadership to team members.
  • Providing leadership for assigned tasks and activities.
  • Applying knowledge of IS policies, standards, and procedures to work activities with own initiative.
  • Working to priorities set by manager; self-directed within broad guidelines.
  • Making decisions and allocating resources to meet established goals.
  • Maintaining appropriate open and frequent communications among team members and affected parties.
  • Providing on-call after-hours technical support as needed.
  • Reading and continuing personal development to stay abreast of changes and new techniques within the field of Office 365 service support.

    Specific Skills

    Qualifications include:

  • Bachelor's degree in Information Technology, Computer Science, or related discipline
  • 5+ years of experience with applications software design, database technologies, networking/communications, or operating system software
  • 3+ years of experience in SharePoint 2007/2010/2013 administration, troubleshooting, and governance
  • 2+ years of experience in SharePoint Online administration
  • 2+ years of experience in Office 365 administration (Exchange Online experience desired, but not required)
  • Proficient with SharePoint search configuration
  • Strong understanding of Azure/O365 policy management.
  • Experience with 3rd Party tools (i.e., Nintex Forms and Workflow, Metalogix Content Matrix, Beezy)
  • Internet Information Server (IIS), Basic Networking, Active Directory, and Active Directory Federation Services
  • Hands on experience with migration tasks
  • Experience using Power BI
  • Experience using Microsoft technologies for enterprise collaboration
    • Project Server
    • Delve / My Sites / OneDrive synchronizations
    • Enterprise SharePoint Search configuration
  • Must be an independent problem solver with troubleshooting, decision making and analytical skills
  • Excellent customer service skills
  • Good verbal and written communication skills
  • Ability to work flexible hours and be on-call
  • Ability to produce high quality technical documents
  • Ability to identify and troubleshoot performance issues.
  • Ability to establish best practices for monitoring and forecasting.
  • Working knowledge of information security as it applies to cloud computing
  • Knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization

    At Altria Client Services, we recognize that our people are the reason we achieve our business goals. We believe in developing the leadership potential of our employees by providing them with opportunities for training, development and advancement.

    In addition to the opportunity to apply and develop your skills toward key business objectives, we offer an excellent compensation package including a competitive base salary, comprehensive health/vision/dental insurance, participation in our incentive compensation and deferred profit sharing programs as well as a relocation assistance package.


    Each Altria company is an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, sexual orientation, disability, gender identity, protected veteran status, or other protected class.