POSITION SUMMARY: Assists or leads in the planning, forecasting, implementation, and identification of resource requirements for network systems of high complexity. Designs and establishes corporate standards, develops and implements network enhancements and makes recommendations for improvement. Responsible for implementation of approved network architecture and designs. Leader in staff development efforts.
ESSENTIAL FUNCTIONS: Actively and consistently support all efforts to simplify and enhance the customer experience. Leads in network planning, network architecture design and engineering. Integrates and schematically depicts communication architectures, topologies, hardware, software, transmission and signaling links and protocols into complete network configurations. Evaluates new products, performs network problem resolution. Leads in the development and documentation of technical standards. Develops and implements approved methods of procedure. Designs and establishes corporate standards, develops and implements network enhancements and makes recommendations for improvement. Works on projects/ systems/issues of high complexity surrounding network planning, configuration and optimization. Provides escalated tier support across organizations and to third party vendors, including on call. Works on one or more projects as a team leader. Coaches less experienced staff. Adhere to industry specific local, state, and federal regulations, as applicable. Knows, understands and follows company policy. Performs other duties as requested by supervisor.
JOB REQUIREMENTS: Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner Ability to use personal computer and software applications Data networking knowledge (OSI Model, TCP/IP, Optical Transport) Ability to work in a team environment Advanced knowledge of related industry specifications and standards IEEE, ANSI, Fiber (Multimode, Single mode, UTP, etc.), Bridging, Switching, Routing, Ethernet and Transport technologies and protocols Advanced Knowledge in network design, network architecture, protocols and network topology Advanced Knowledge in TCP/IP and the OSI Model Advanced knowledge in using ticketing and software tools to support the current operations. Advanced Knowledge of basic network devices and basic network appliances Advanced knowledge of network designing software, such as Visio Ability to perform duties in a very fast pace environment and ability to learn new technology quickly Ability to use the following office equipment telephone, copier, fax, and calculator Ability to use personal computer and software applications Knowledge of Microsoft Office
EDUCATION: Bachelor's Degree in Computer Science, Electrical Engineering, or related field or equivalent work experience
RELATED WORK EXPERIENCE: Data network experience 5 years
PREFERRED QUALIFICATIONS: Knowledge of company products and services
CERTIFICATIONS: Cisco Certified Network Professional (CCNP or CCIP) Industry and vendor specific certifications and training (Cisco, Juniper, Alcatel-Lucent, etc)
WORKING CONDITIONS: Office Environment May work in Network Lab environment 24X7 Network Operations environment Occasional travel as required