POSITION SUMMARY: Under limited supervision, assists in the planning, forecasting, implementation, and identification of resource requirements for network systems of varying (moderate to high) complexity. Follows corporate standards, develops and implements network enhancements and makes recommendations for improvement. Responsible for implementation of approved network architecture and designs. Assists in staff development efforts.
ESSENTIAL FUNCTIONS: Actively and consistently support all efforts to simplify and enhance the customer experience. Participates in network planning, network architecture design and engineering. Integrates communication architectures, topologies, hardware, software, transmission and signaling links and protocols into complete network configurations. Evaluates new products, performs network problem resolution. Assists in the development and documentation of technical standards. Implements approved methods of procedure. Implements and assists in designing corporate standards, develops and implements network enhancements and makes recommendations for improvement. Works on projects/systems/issues of varying complexity surrounding network planning, configuration and optimization. Provides tier support across organizations. Works on one or more projects as a project team member, regularly as a project team lead. Coaches less experienced staff. Adheres to industry specific local, state, and federal regulations, as applicable. Knows, understands and follows company policy. Performs other duties as requested by supervisor.
JOB REQUIREMENTS: Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner Ability to use personal computer and software applications Ability to work in a team environment Intermediate knowledge of related industry specifications and standards IEEE, ANSI, Physical Media (Multimode Fiber, Singlemode Fiber, UTP, etc.), bridging, switching, routing, ethernet and transport technologies and protocols Intermediate Knowledge in network design, network architecture, protocols and network topology Intermediate Knowledge in TCP/IP and the OSI Model Intermediate knowledge in using ticketing and software tools to support the current operations Intermediate Knowledge of basic network devices and basic network appliances Intermediate knowledge of network designing software, such as Visio Ability to perform duties in a very fast pace environment and ability to learn new technology quickly Ability to use the following office equipment telephone, copier, fax, and calculator Ability to use personal computer and software applications Knowledge of Microsoft Office
EDUCATION: Bachelor's Degree in Computer Science, Electrical Engineering, or related field or equivalent work experience
RELATED WORK EXPERIENCE: Data network experience 3 years
PREFERRED QUALIFICATIONS: Knowledge of company products and services
CERTIFICATION: Cisco Certified Network Professional (CCNP or CCIP) Industry and vendor specific certifications and training (Cisco, Juniper, Alcatel-Lucent, etc)
WORKING CONDITIONS: Office Environment May work in Network Lab environment 24X7 Network Operations environment Occasional travel as required