Mid-size & Small PSE Customer Experience Planning & Deployment - (FirstNet)

Don't miss this opportunity to join the company recognized by Fortune magazine as the World's Most Admired Telecommunications Company and ranked #4 on DiversityInc's list of 2011 Top50 Companies for Diversity.As the largest communications company in the world, more than 120 million customers count on us every day to deliver the wireless, Internet, data and advertising services that fuel their businesses and connect them to their world. You will find yourself connecting communications and technology with opportunities that will take you to places you never imagined.Learn more about AT&T's cutting edge opportunities with a wide range of career paths in emerging and ground breaking technologies. We're so much more than just a phone company!Description:Responsible for designing, developing, deploying & evolving the Mid-size & Small PSE customer experience including the support strategy for service management, admin/end-user training, deployment support, and online services. Required to ensure that all functionality are developed and delivered with the appropriate AT&T organizations, following AT&T processes.Manages the customer experience end to end from sale to provisioning to support to billing. Identifies, monitors and analyzes internal and external performance parameters.  Conducts multi-year planning to ensure consistency with overall customer experience and corporate strategy.  Meets with customers to provide readouts on customer experience performance, and to gather requirements for enhancements.  Leads cross functional teams in presentation and resolution of customer experience related processes and deliverables as needed. Provides readouts to leadership level regarding plans as assigned. Education: Requires a bachelor’s degree or equivalent. Experience:
  • Minimum 3-5 years Product or Marketing management experience
  • Understanding of AT&T sales process, care, and training requirements
  • Effective writing and communication skills
  • Ability to work cross functionally within the AT&T organization
  • Understanding of Public Safety vertical 
  • Experience presenting to executive levels both inside and outside of AT&T 
Supervisory: No.

QualificationsPrincipal Functional Skills / Competencies associated with this Title:

  • Knowledge of Mobility sales and customer support systems end to end.
  • Competitive Environment
  • Knowledge of Product Line
  • Knowledge of Sales Channels
  • Relationship Management
Note: Additional skills / competencies may be added to this specific requisition. During the application process, you will be asked to provide your proficiency and experience with all the skills / competencies associated with the requisition.
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