This job has expired and you can't apply for it anymore. Start a new search.

Mgr, Product Management

JOB SUMMARY
The Product Manager will be responsible for developing and executing the product vision related to Internet reliability. The ideal candidate will be passionate about the customer experience and adept at using data to tell a story that engages and persuades others. The manager will build strong cross functional relationships with engineering, network operations, field operations, and customer care teams. The manager will seek out and leverage existing tools and data sources, and will lead development efforts to create and implement new tools that allow Charter to measure service levels at the individual customer level. The position will report to the Director of Internet Product Management.


MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience

Deeply understand industry best practices in product development process specific to the Cable or telecommunications space and translate appropriate steps for unique organization and market position.

Collaborative information gathering to translate high level process goals into specific sub-processes with appropriate documentation.

Develop communication plan for stakeholders and process participants.

Proactively identify analysis to support the effort and conduct with deep analytics when appropriate while maintaining an eye toward the bigger picture.

Support the development and communication of Product Strategies dependent on new services/features to drive financial results. Work with engineering, product management peers, marketing stakeholders and key market areas on implementing strategy.

Lead content and product launches and enhancements of products in the two Charter Operating Units to include working with Corporate Engineering, Corporate and Field Marketing and Field Engineering.


REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
Product Management and/or Product Development Experience Required, preferably in Cable, Telecommunications, Software or Web Services
Aptitude and eagerness to learn from a new environment and make an impact quickly
Ability to manage and foster change
Ability to lead large, cross-functional teams in order to achieve business goals and results
Ability to listen to multiple points of view and synthesize against goals for recommendations
Ability to plan, prioritize and organize effectively and independently
Ability to handle multiple projects and tasks
Ability to make decisions and solve problems while working under pressure
Ability to show judgment and initiative and to accomplish job duties
Ability to analyze and interpret data and synthesize recommendations
Ability to communicate with all levels of management and company personnel
Ability to communicate orally and in writing in a clear and straightforward manner
Ability to use personal computer and software applications (i.e. word processing, spreadsheet, etc.)
Proficiency with Word, Excel, PowerPoint
Good organizational and office management skills
Excellent cognitive and communication skills
Excellent analytical skills
Strong business sense and sense of urgency to achieve business results

Education
Bachelor's degree in business or related field, or equivalent experience
MBA preferred, but not required
Prefer technical degree related to the telecommunications field or operational/process optimization

Related Work Experience Number of Years
Product Development Process 3-5
Related industry experience (Cable, Telecommunications,
Software/Online Services) 3-5


WORKING CONDITIONS
Office environment
Limited Travel

EOE Race/Sex/Vet/Disability
Charter is an equal opportunity employer that complies with the laws and regulations set forth in the following EEO Is the Law poster: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
Charter is committed to diversity, and values the ways in which we are different.