JOB SUMMARY The Product Manager will be responsible for developing and executing the product vision related to Internet reliability. The ideal candidate will be passionate about the customer experience and adept at using data to tell a story that engages and persuades others. The manager will build strong cross functional relationships with engineering, network operations, field operations, and customer care teams. The manager will seek out and leverage existing tools and data sources, and will lead development efforts to create and implement new tools that allow Charter to measure service levels at the individual customer level. The position will report to the Director of Internet Product Management.
MAJOR DUTIES AND RESPONSIBILITIES Actively and consistently support all efforts to simplify and enhance the customer experience
Deeply understand industry best practices in product development process specific to the Cable or telecommunications space and translate appropriate steps for unique organization and market position.
Collaborative information gathering to translate high level process goals into specific sub-processes with appropriate documentation.
Develop communication plan for stakeholders and process participants.
Proactively identify analysis to support the effort and conduct with deep analytics when appropriate while maintaining an eye toward the bigger picture.
Support the development and communication of Product Strategies dependent on new services/features to drive financial results. Work with engineering, product management peers, marketing stakeholders and key market areas on implementing strategy.
Lead content and product launches and enhancements of products in the two Charter Operating Units to include working with Corporate Engineering, Corporate and Field Marketing and Field Engineering.
REQUIRED QUALIFICATIONS Skills/Abilities and Knowledge Product Management and/or Product Development Experience Required, preferably in Cable, Telecommunications, Software or Web Services Aptitude and eagerness to learn from a new environment and make an impact quickly Ability to manage and foster change Ability to lead large, cross-functional teams in order to achieve business goals and results Ability to listen to multiple points of view and synthesize against goals for recommendations Ability to plan, prioritize and organize effectively and independently Ability to handle multiple projects and tasks Ability to make decisions and solve problems while working under pressure Ability to show judgment and initiative and to accomplish job duties Ability to analyze and interpret data and synthesize recommendations Ability to communicate with all levels of management and company personnel Ability to communicate orally and in writing in a clear and straightforward manner Ability to use personal computer and software applications (i.e. word processing, spreadsheet, etc.) Proficiency with Word, Excel, PowerPoint Good organizational and office management skills Excellent cognitive and communication skills Excellent analytical skills Strong business sense and sense of urgency to achieve business results
Education Undergraduate degree required MBA preferred, but not required Prefer technical degree related to the telecommunications field or operational/process optimization
Related Work Experience Number of Years Product Development Process 3-5 Related industry experience (Cable, Telecommunications, Software/Online Services) 3-5
WORKING CONDITIONS Office environment Limited Travel
EOE Race/Sex/Vet/Disability Charter is an equal opportunity employer that complies with the laws and regulations set forth in the following EEO Is the Law poster: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf Charter is committed to diversity, and values the ways in which we are different.