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Manager, Financial Services Billing

Manager, Financial Services Billing
09 Aug 2017

Wyndham Hotel Group, hotel giant with an unmatched global presence, is one of three hospitality business units of Wyndham Worldwide. We're a hospitality powerhouse, with 19 iconic brands united by the most generous and simplest rewards program in the business, Wyndham Rewards.

We are driving the democratization of travel by transforming to deliver better value for the everyday traveler. We believe travelers deserve great experiences and real value, and our portfolio - including our strength in economy and midscale hotels - delivers that.

Our global portfolio consists of more than 8,000 hotels and over 697,600 rooms in 77 countries under the following brands: Dolce Hotels and Resorts®, Wyndham Grand®, Dazzler® Hotels, Esplendor® Boutique Hotels, Wyndham Hotels and Resorts®, Wyndham Garden® Hotels, TRYP by Wyndham®, Wingate by Wyndham®, Hawthorn Suites by Wyndham®, Microtel Inn & Suites by Wyndham®, Ramada®, Baymont Inn & Suites®, Days Inn®, Super 8®, Howard Johnson®, Travelodge® and Knights Inn®.

Wyndham Rewards, ranked number one hotel rewards program for 2016-2017 by U.S. News & World Report, offers more than 50 million members the opportunity to earn and redeem points at more than 25,000 hotels, condos and homes globally.
The Billing Manager works with billing coordinators, and external departments to ensure that new processes are being implemented and the team is aware of these changes. This person is responsible for ensuring the accuracy of Billing processes both manual and interface batches. The manager must be able to run the monthly recurring contracts and accruals at month end to ensure the revenue is posted to the general ledger. The Billing Manager is responsible for performing/participating in System Testing, Revenue Recognition and SOX audit testing. This person also assists the Billing Director with implementing and testing new Oracle designs and features as well as attending and offering ideas at bi-weekly project status meetings. This individual must also work with the marketing and other business teams to set up yearly conference, co-op dues, and any special projects.


  • Customer Service-Respond to customers with 24/48 hours of receipt of phone call or e-mail. Assist the Accounting, Franchise Contract Admin and Sales teams.
  • Direct and review the activities of the Billing Team (example contract-setups & price list) based on interruption of the Franchise Agreements. Assist staff by coaching, mentoring, assisting with questions, and providing guidance to improve their skills.
  • Responsible for performing system testing and SOX audit testing.
  • Ability to run monthly recurring MA contracts (i.e. Direcway, S/W, HW maintenance & Rev Rec Billings) and LA contracts (i.e. Accruals).
  • Assisting the Billing Director with implementing and testing new Oracle designs and features, attending and offering ideas at bi-weekly project status meetings.
  • Assisting and completing any special project assigned by Management
  • Prepare and review adhoc reporting for reviewing Status 9, Terminated sites Wyndham Hotel Group 5%


  • The Billing Manager has a high level of decision making authority; however the decisions must be SOX compliant.
  • The Billing Manager is able to determine the best methods for completing daily and monthly assignments. However, various tasks such as processing statements and month end close must be performed in specified ways and within established timelines.
  • The Billing Manager's decisions directly impact the Collections, Cash Applications, G/L team as well as the franchisees.
  • The Billing Manager is responsible for supervising a team of billing processors and coordinators.

Scope/Financial Responsibility
The Billing Team is responsible for invoicing over 8,000 franchisees on a monthly basis. The Billing Team process an average of 100 License Agreement Contracts and 1,500 Miscellaneous Agreement Contracts on a monthly basis. The Billing Team also processes an average of 6,127 line items out of an average of 254 Oracle Mass Uploads on a monthly basis. The WHG monthly average total billing amount is $73,000,000.

Abilities/Key Competencies/Skills

  • Motivated, detail oriented person who is able to work independently in a fast paced environment.
  • Proficient with MS Office Excel and Oracle.
  • Good verbal and written communication skills.
  • Supervisory and project management skills are required.
  • Must be able to work well with others and contribute to a team.


  • 3 to 5 years professional experience in Accounts Receivable or Billing department.
  • College Degree in Business Administration, Finance, or Hospitality Management, or equivalent years of relevant experience
  • The candidate should be proficient in Microsoft Office excel and Oracle.