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Loan Ops Rep III

Job Description
•Performs complex or non-routine administrative tasks exercising judgment and discretion in the performance of duties usually in support of a single unit or team within Loan Operations.
•Tasks are performed independently with limited supervision and review. Tasks may include filing, research, processing incoming mail and Customer service and contact. Provides information and procedural knowledge for less experienced staff.
•Performs preliminary research on suspicious items and reports findings to appropriate resource to help prevent fraudulent activities.
•Makes entries in general ledger related to paperwork and information processed.
•May approve and review general ledger entries and/or invoices for accuracy and completeness.
•Provides input and assistance to management in developing and maintaining budget as requested.
•Identifies, audits, and investigates departmental discrepancies.
•May review work and provide information and procedural knowledge to less experienced staff.
•Provides the day-to-day leadership of a unit or team within Loan Operations including input to performance management, coaching, and guidance to team members.
•Responds to more complex inquiries and issues from Customers and internal units. Researches information to provide responses and resolution.
•Follows up with branches and other units to resolve discrepancies and Customer issues.
Job Requirements
•High school diploma or GED
•2-3 years related experience
•Advanced computer literacy and proficiency in common PC applications
•Knowledge of Loan Operations policies and procedures or other relevant banking operations experience.
•Proven attention to detail and the ability to prioritize workload to meet unit objectives.
•The ability to provide guidance to others, clarifying complex policies and procedures and facilitating knowledge-sharing in the work group.
•Excellent oral and written communications skills.
•Detail-oriented, self-motivated.