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Learning Specialist

Job Location:   Hershey, PA


This individual will work with Hershey stakeholders to design, develop and implement learning programs to meet the growing needs of the Hershey Company following the ADDIE model. The role requires adherence to established learning standards and produce learning objects and instructionally sound programs through various technology based tools.



  • Engages with project sponsor/stakeholders to ensure proper development of learning solutions to answer business needs, including conducting necessary research to support development process.
  • Develops and implements design documentation for learning projects using the best modality for the adult learners, including e-learning, blended, instructor led training, and performance support materials.
  • Project manages the development of assigned learning projects.
  • Creates, publishes, test and troubleshoots, and maintains e-learning and simulations (including advanced actions/quizzing) for web-based delivery under the guidance of an experienced instructional designer.
  • Produces and maintains training support materials including workbooks, job aids, quick reference guides and online help using department tools, templates and standards
  • Work with vendors to vet viability of and implementation of external learning programs as it relates to Hershey's standard OS and LMS standards.
  • Maintain and administer items in learning management system
  • Sets up instructor-led training events
  • Coordinates production and translation of training materials and assists with associated deployment/rollout activities
  • Works collaboratively with instructional designer, subject matter experts (SMEs) and team members to derive training content
  • Works with other Hershey learning professionals to leverage current technology and anticipate industry trends & online best practices



  • Bachelor's degree in Instructional Development, Graphic Design or related fields, or equivalent 8 years of work experience in related field
  • Master's degree in Instructional Design/ Technology preferred.
  • Required Technical Skills:
  • Experienced application of Instructional Systems Design (ISD) to include needs assessment and/or performance consulting, objective design and sequencing, and measurement plans
  • Strong knowledge of adult learning theory, learning styles, learner needs, delivery of Web-based and multimedia content
  • Experience as a classroom facilitator
  • Ability to use technology to create compelling and communicative graphics & content
  • Experience with the following content development tools
    • Articulate Storyline or Adobe Captivate
    • Audacity or similar audio recording application
    • Adobe Creative Suite (Photoshop, InDesign, Illustrator, Fireworks, Dreamweaver)
    • Adobe Acrobat (PDF)
    • Success Factors LMS or other learning management system
  • Experience with Learning Management System administration - SuccessFactors preferred
  • Experience with WebEx Virtual classroom or another live virtual classroom production
  • Proficiency with MS Office Suite including SharePoint, Word, PowerPoint, and Excel
  • Multimedia, video production and editing


Preferred Technical Skills:

  • Mobile content creation


Additional Skills Required:

  • Excellent verbal and written communication skills, technical writing skills a plus
  • Ability to influence stakeholders
  • Ability to manage multiple projects and client interactions concurrently (project management and time management skills)
  • Attention to detail and strong work ethic
  • Light lifting required (e.g. training materials, flipcharts, etc.)
  • Experience working within CPG (Consumer Packaged Goods) industry a plus
  • Voice over or audio recording experience a plus

Position may require 15-20% travel.



The Hershey Company is an Equal Opportunity Employer. The policy of The Hershey Company is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's race, color, gender, age, national origin, religion, citizenship status, marital status, sexual orientation, gender identity, transgender status, physical or mental disability, protected veteran status, genetic information, pregnancy, or any other categories protected by applicable federal, state or local laws.


The Hershey Company is an Equal Opportunity Employer - Minority/Female/Disabled/Protected Veterans