Learning Management System and Content Administrator

About the position

Prudential Advisors is seeking a talented Learning Management System and Content Administrator to join our team. This position works with the Learning Design team supporting the Professional Development unit within Prudential Advisors to manage the configuration and use of the Prudential Advisors Learning Management System (PALMS) and related learning technology solutions.

Primary Responsibilities Include:

  • Work closely with the instructional design team and regulatory training partners to organize content in learning tracks, catalog, and career paths ensuring an optimal user experience
  • Upload learning content, make course assignments, calendar training events and ensure accurate completion reporting
  • Serve as the business point of contact for training communication and problem resolution users and business partners
  • Foster and maintain the relationship with the LMS Vendor
  • Collaborate with IT and business units on technical solutions to ensure we are capitalizing on the LMS functionality
  • Troubleshoot and resolve issues, analyzing trends for future improvements to content management, workflow processes, and user experience
  • Analyze training reports, notifications, and required completions, communicating status to business owner and firm training managers
  • Define detailed written business requirements for functionality enhancements, testing strategies and coordinate implementation communication with users
  • Document standard operating procedures around daily business processes, and provide training and support for business partners using PALMS
  • Act as a resource for colleagues with less experience
  • Solve complex problems; taking a new perspective using existing solutions
Qualifications
  • Bachelor’s Degree or equivalent work experience required
  • Experience managing a Learning Management System function, managing databases or related technical discipline
  • Should have a minimum of 3 years of Learning Management System experience
  • Excellent written and verbal communications and interpersonal communication skills
  • Ability to manage multiple projects using standard project management concepts and tools
  • Ability to coordinate complex and interrelated assignments in a fast paced, task oriented environment and with emphasis on speed to market
  • Must be a self-starter and able to work independently and skilled in working with all levels of the organization
  • Familiarity with SCORM, AICC, Articulate Storyline, Lectora, Camtasia, or Adobe Captivate preferred
  • Ability to work independently with minimal guidance
  • Understanding of Prudential businesses preferred

Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit www.prudential.com to learn more about our values, our history and our brand.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.

Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at staffingagencies@prudential.com for more information about doing business with Prudential.