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ITIL Service Design & Transition Manager

Who we are

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world's most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We're looking for diverse, talented team members who want to grow and challenge what's possible with us.

An important part of the Toyota family is Toyota Financial Services (TFS), the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity, it is an essential part of this world-changing company - delivering on Toyota's vision to move people beyond what's possible. At TFS, you will help create best-in-class customer experiences in an innovative, collaborative environment.

Who we're looking for

The TFS-BTS Department is looking for a passionate and highly-motivated ITIL Service Design & Transition Manager. The primary responsibility of this role is developing and implementing service management processes, in the ITIL Service Design and Service Transition lifecycle phases, of the Service Management Lifecycle. While a technical foundation is important, this role is tasked more heavily with collaboration across TFS business functions and across other Toyota affiliates, process improvement, and change management. This person will lead a small team of IT professionals, as well as oversee the work and maintain a relationship with three large technical suppliers.

What you'll be doing
  • Manage team of resources focused on implementation and delivery of in-scope Service Management processes
  • Understand, interpret and implement ITIL v3 framework, applying the principles of the framework within the everyday service operations of the organization
  • Guide Service Management team resources in the proper development and operation of Service Design & Service Transition processes
  • Meet with functional groups within Business Technology Solutions (BTS) to provide guidance and educational opportunities to increase successful engagement of processes
  • Oversee the day to day operations of processes such as Release Management, Change Management, and Service Asset & Configuration Management (SACM)
  • Manage creation and execution of Service Continuity (i.e., Technology Recovery) framework across all BTS functional groups
  • Develop/Implement improvement roadmaps for in-scope Service Management processes
    • Define improvement objectives
    • Develop multi-year improvement plans that are integrated within the Service Management team
    • Align improvement initiatives with other BTS functional group activities to maximize value of improvements
  • Ensure that IS processes, standards and supporting documentation associated directly or indirectly with ITIL Service Design & Service Transition are created & maintained
  • Leverage knowledge and experience to deliver end-to-end solutions within ServiceNow

What you bring
  • Bachelor's degree in Computer Science, Business Administration, Management Information Systems
  • Demonstrated experience successfully overseeing IT service management, service desk, operations support functions
  • Experience acting as an organizational change agent within an IT function
  • Solid project management experience, large in scope, with multiyear timelines, resulting in effective deployment of resources in a cross-functional environment
  • Experiencing managing direct reports, experience managing technical suppliers
What we'll bring

During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:
  • A work environment built on teamwork, flexibility and respect
  • Professional growth and development programs to help advance your career, as well as tuition reimbursement
  • Vehicle purchase & lease programs
  • Comprehensive health care and wellness plans for your entire family
  • Flextime and virtual work options
  • Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute
  • Paid holidays and paid time off
  • Referral services related to prenatal services, adoption, child care, schools and more
  • Flexible spending accounts
  • Relocation assistance
What you should know

Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. We are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

Have a question or need assistance with your application? Check out the How to Apply section of our careers page on!