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IT Maintenance Contract Manager

Monsanto produces leading seed brands in large-acre crops like corn, cotton, and oilseeds (soybeans and canola), as well as small-acre crops like vegetables. Monsanto also produces leading in-the-seed trait technologies for farmers that are aimed at protecting their yield, supporting their on-farm efficiency and reducing their on-farm costs. As a company, Monsanto remains committed to broadly licensing seed and trait technologies to other companies throughout the world. This approach ensures that farmers can access Monsanto’s products in the varieties that mean the most to their farm. In addition to our seeds and traits business, Monsanto also manufactures the world's best-selling herbicide, Roundup®, and other herbicides used by farmers, consumers and lawn-and-garden professionals.
We are currently recruiting for an Information Technology Contract Manager who will be responsible for daily and long-term strategic management of software maintenance as well as daily and long-term strategic management of technology related hardware maintenance. You will work in conjunction with Vendor Managers, Procurement, Legal, and IT Business Units in order to manage software and hardware maintenance renewals; planning, monitoring, and recording software license and/or hardware assets to ensure compliance with vendor contracts and entitlements; assists in forming procurement strategies to optimize technology spend across the organization; develops and implements process for tracking renewals and maintenance to oversee quality control throughout the assets life-cycles. Responsibilities include:
- Drive ongoing process improvement initiatives to deliver increasing efficiency in maintenance management related processes
- Facilitate internal meetings with key stakeholders and process owners
- Schedule,facilitate, and lead hardware and software maintenance weekly reviews
- Monitor and report upcoming maintenance renewals
- Assist the development of the Software Asset Management with our Managed Service Provider
- SW/HW maintenance order placement through approved vendors
- Co-lead the Hardware & Software Exception Committee
- Monitor and maintain ticket queue in Remedy to minimize aged request
- Maintain Vendor Management Database in Access
- Work with Finance to maintain the Master Maintenance List for Monsanto IT
- Maintain integration of Vendor Management Database with Financial Metrics, the VMO Portal, and Procurement Spend Reporting

- Bachelors degree required

-Minimum of 1 year IT software and hardware maintenance management experience

- Demonstrated ability to manage multiple, critical projects, develop budgets and secure cost savings through the creation and implementation of vendor & asset management strategies

- Excellent analytical, problem solving, negotiation, risk taking, critical thinking and organizational skills

- Excellent customer service skills