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IT Desktop Support Analyst

Job ID: 520361BR
Business Area: CVS Health
Primary Location: NJ ‒ Fairfield
Job Type: Full Time
Job Category: Information Systems
Clinical Licensure Required: N/A
Location Code OF149
Position Summary:
As an IT Desktop Support Analyst, you will be supporting CVS Health's Fairfield, New Jersey location by providing desktop support to include technical advice, guidance, and informal training to customers using hardware and software programs. The IT Desktop Support Analyst is responsible for troubleshooting and restoring routine technical service and equipment problems by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures. The IT Desktop Support Analyst performs root cause analysis and develops checklists for typical problems.

Additional responsibilities of IT Desktop Support Analyst include:

- Recommending procedures and controls for problem prevention.
- Working independently, sharing information and assisting others with work orders.
- Performing necessary diagnostic and corrective actions for hardware and software problems.
- Responding to, resolving, and documenting service tickets in a timely manner according to service level agreements or assigned completion dates.
- Providing 24 x 7 on-call support as assigned. Shift flexibility required.

A successful candidate has the ability to troubleshoot and restore routine technical service and equipment problems by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures.


Required Qualifications:
- 1+ years of experience working in an end-user desktop support role or computer operations environment required
- A+ Certification, MCP, OR MCSE required

- Experience supporting a Windows environment


Preferred Qualifications:
- 3+ years experience working in an end-user desktop support role or computer operations environment.
- Solid problem solving/trouble shooting skills, demonstrated working knowledge of operating systems/hardware/software, ability to work independently to complete assigned tasks, good oral and written communication skills, and possesses a strong customer focus.
- Ability to move printers, monitors, and other equipment as needed. Ability to install and service equipment located on the floor as well as overhead.


Education:
- Verifiable High School Diploma or GED required, Bachelor's in Computer Science or related field or equivalent experience preferred.
- If no Bachelor's degree, two additional years of experience are required for each year of college not completed.


Business Overview:
CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units – MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.

CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking AA EEO CVS Health

For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website: https://jobs.cvshealth.com/
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