Assist ISP personnel with troubleshooting, support and maintenance of network elements and connections required to support Charter's revenue generating networks. Work to provide enterprise-wide tiered support on converged distribution and access network elements and connections as needed. May provide support for moderate services and other products.
Under moderate supervision, responsible for the delivery of high quality off-air, satellite, microwave, and digital transport programming up to the outside plant (point of demarcation from ISP facilities) utilizing, maintaining and installing a variety of optical and electrical interfaces including but not limited to coaxial cable, microwave, fiber optic transmission, CAT 6 to name a few typical technologies. This includes the root cause analysis of all equipment associated with the Headend (HE), Hubs. On-call rotation required.
Actively and consistently support all efforts to simplify and enhance the customer experience
Monitor services for quality delivery assurance.
Follow “Did I?” Checklist and Perform daily checks to ensure HE functionality.
Maintain a clean, safe work environment / headend.
Maintain awareness of network activities affecting local elements.
Troubleshoot video outages.
Perform network problem resolution.
Troubleshoot communication architectures, topologies, hardware, software, transmission and signaling links and protocols.
Setup and operate legacy headend equipment including but not limited to signal processors, modulators, demodulators, IRD's and IRT's.
Coordinate testing and required documentation of emergency alert systems.
Perform and properly document with guidance all required Charter Engineering and FCC mandated PoP testing.
Adhere to industry specific local, state, and federal regulations, as applicable.
Maintain required logs, records and other documentation in compliance with company and FCC (Federal Communications Commission) technical requirements.
Perform HE and facility Technical Quality Assurance (TQA) inspections; Ensure all cabling, equipment installation, power and cooling is in compliance with corporate TQA standards.
Implement approved methods of procedure.
Maintain and support protocol compatibility standards, develops and implements network enhancements.
Work on projects / systems / issues of moderate to medium complexity surrounding network planning, configuration and optimization.
Work on one or more projects as a project team member, occasionally as a project team lead.
Submit and executes Change Management Requests.
Coordinate analog and digital channel level measurement and quality testing.
Coordinate the periodic testing of equipment and the quality of signal throughout the network.
Coordinate daily, weekly, monthly and quarterly testing and logging as outlined by ISP Playbook.
Know, understand and follow company policies.
Perform other duties as requested by supervisor.
Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
Ability to drive Company vehicle in a safe and responsible manner
Ability to use personal computer and software applications
Ability to use handheld communication devices and applications
Ability to differentiate between different sizes and colors of wires
Ability to make cable connections in tight spaces by bending, reaching, twisting
Ability to work with small components and wires to make cable connections
Ability to use the following hand tools: electric drills, hammers, wrenches, screwdrivers
Ability to safely use weight-bearing equipment (such as ladders) within the maximum limitations of that equipment)
Ability to accurately measure distances, using tapes or other measuring devices
Ability to read general system layouts from blue prints and system maps
Ability to operate appropriate computer or test equipment associated with position
Ability to prioritize and organize effectively
Ability to work independently
Ability to work while standing 50 - 70% of the time
Knowledge of basic mathematics and electronics
Ability to adapt and change to ensure the successes of the business.
Fundamental knowledge of Critical Systems
Advanced knowledge of RF and IP technologies
Fundamental knowledge of Video Networking, IP and DOCSIS
Advanced knowledge of HFC design and operational experience
Advanced knowledge of optical test equipment (such as OTDR, Optical Spectrum Analyzer, Fiber Light Identifier, Optical Fiber Scope and Optical Power Meter)
Ability to perform job from high places (roofs)
Knowledge of company products and services
Knowledge of National Electric Code and National Electric Safety Code
Knowledge of redesign and measuring voltage wiring; advanced splicing skills bench sweep, and spectrum analyzer
Basic understanding of advanced video networking, IP networking, and DOCSIS
Knowledge of Hybrid Fiber Coax and DOCSIS/CMTS
Knowledge of Transport Technologies CWDM, DWDM, SONET, T1, Ethernet and wireless technologies
Knowledge of critical systems elements including but not limited to HVAC, Powering and Generators
Knowledge of Microwave CARS band and IP transport radios and their performance
Fundamentals of Transport Technologies
Bachelor’s degree in Electronics/Technology or Sciences or equivalent work experience preferred
Professional level Network Certification preferred
RELATED WORK EXPERIENCE:
Number of Years
Headend Technician or electronics / network implementation work experience 4+
CERTIFICATIONS AND/OR LICENSES:
Valid driver's license with satisfactory driving record within Company required standards
Required: Valid Certifications from the Society of Cable Telecommunication Engineers (SCTE) BTS and BDS
Work in a 24x7, fast paced environment
Exposure to continuous moderate noise
Work indoors in confined space, poorly ventilated areas such as attics, basements and/or crawlspaces
Exposure to dust, dirt, insects, rodents, pets, and cleaning solutions
Work and travel in inclement weather
Work all hours’ day or night
Work performed near power facilities and electricity