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IP Centrex Coordinator, Cox Business


SUMMARYThe IP Centrex Coordinator is responsible for maintaining and enhancing relationships with an assigned portfolio of existing Cox Business customers.  This includes VoiceManager and IP-Centrex; coordinating equipment installations, working with third party wiring vendors, and promoting additional services where applicable.  In addition, this position will work with the assigned base of accounts to ensure current services are enabled and activated and new services are introduced.PRIMARY RESPONSIBILITIES/TASKS• Completes detailed station review forms with customer to support equipment installations• Initiate, plan, execute and control project efforts• Provide recommendations for operational efficiency and process improvements subject to management review in support of change• Labels phones and trains end users on the features of the physical hand-sets• Ensures that current products (security and storage, etc.) have been implemented and activated• Promotes bundled telephony, data, and video products to an assigned base of accounts as appropriate• Develops and maintains equipment maintenance and installation plans• Prepares and presents sales proposals to sell additional products and services to assigned base.• Conducts regularly scheduled service calls and appointments with assigned base to promote product utilization and acceptance• Obtains and maintains customer referrals and testimonials.• Follows through on all incoming requests for service (moves, adds, changes) from assigned base.• Works with Service Delivery Rep to complete sales orders• Processes customer equipment disconnects with Service Delivery• Serves as liaison for assigned customers in escalating and resolving trouble tickets during implementation.• Ensures customer satisfaction through sales and installation cycles• Prepares reports on sales activities and base performance.• Assists Sales Engineer in coordinating cutovers to Cox service; including vendor coordination, on site testing of dialing plans, wiring vendors and customer communication• Works with Sales Engineers and/or Service Delivery Reps to determine appropriate solutions for complex customers• Understands the communication needs of business customers and provides solutions to meet those needs• Updates Optix with all required customer information in a timely fashion• Makes follow-up calls to customers to inform them of customer referral program• Remains current on technical information regarding Cox telephony, data, and video products and offerings, Customer Premises Equipment (CPE), networking, consultation, negotiation, and sales skills through completion of required/recommended training program

• Bachelor's degree and/or equivalent experience• 2+ years outside sales or account management experience required• 5+ years in telecommunications preferred• Consultative selling experience• Ability to train individuals and groups• Strong technical aptitude, including Windows based applications (e.g., Word, PowerPoint, Excel, Access, Outlook)• Collaborative skills toward attainment of regional and corporate goals• Strong written and verbal communication skills• Strong negotiation, problem solving, and analytical skills• Excellent organizational and follow-through skills• Strong interpersonal and relationship management skills• Ability to provide solutions to customer needs and challenges• Must have a clean driving record and be able to travel to customer locations within the system


Cox Communications is a broadband communications and entertainment company, providing advanced digital video, Internet, telephone and home security and automation services over its own nationwide IP network. Cox Business is a facilities-based provider of voice, video and data solutions for commercial customers, and Cox Media is a full-service provider of national and local cable spot and digital media advertising. Cox is known for its pioneering efforts in broadband, voice and commercial services, industry-leading customer care and its outstanding workplaces. Cox Communications, a wholly owned subsidiary of Cox Enterprises, is available at and

Organization: Cox Communications, Inc.

Primary Location: US-VA-Chesapeake-1341 Crossways Blvd

Employee Status: Regular

Job Level: Individual Contributor

Shift: Day Job

Travel: No

Schedule: Full-time

Unposting Date: 2017-09-26