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International Risk Operations & Shared Services - Business Functional Manager 3

Job Description

About Wells Fargo

Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance, and has offices in more than 40 countries to support the bank’s customers who conduct business in the global economy. At Wells Fargo, our goal is to attract, develop, retain and motivate the most talented people - those who care and who work together as partners across business units and functions. We value and promote diversity and inclusion in every aspect of our business and at every level of our organization.

Corporate Risk

Corporate Risk helps all Wells Fargo businesses identify and manage risk. The team focuses on several key risk areas including credit risk, operational risk, market risk, strategic risk, and compliance risk. Corporate Risk strives to ensure that all Wells Fargo corporate functions and lines of business soundly manage risk, comply with applicable laws and regulations, and offer products and services that meet the needs of our customers. The group provides leadership, enhances communications, assists with problem identification and solutions, and shares best practices. In addition, Corporate Risk provides an enterprise-wide view of risk, assists management and our Board of Directors in identifying and monitoring risks that may affect multiple lines of business, and takes appropriate action when business activities exceed the risk tolerance of the company.

International Risk Operations and Shared Services (IROSS)

The IROSS Business Functional Manager 3 role will work closely and report directly to the Head of IROSS and help support the Group Risk Officer-International. As the IROSS Chief Operating Officer (CCO), you will lead IROSS’ operations and core shared services in day-to-day business management, strategic planning and administration. You will also be responsible for leading management teams in establishing practices and delivering services including management of business initiatives, issue management and audit/exam management.

The IROSS COO will be responsible for the following:

Strategy & Planning:

  • Governance of IROSS’ strategic planning and initiatives as well as the management of strategic and change initiatives.
  • Oversight for and measurement of IROSS’ strategic priorities to ensure key milestones are met.

Business Management:

Direct the Chief Administration Office in the following:

  • FTE/Budget Expense tracking and reporting including project spend.
  • Staff Management Activities
  • Facilitate required risk training and coordinate adherence.
  • Manage facilities.
  • Manage Business Continuity Planning
  • Maintain SharePoint sites and foster the use of IROSS’ SharePoint site as well as assisting risk partners with developing advanced SharePoint functionality.
  • Manage Technology equipment inventory

Project Management

  • Direct the Project Management Office in the development of the International project management methodology, process, tools and templates.
  • Support execution of corporate initiatives and major / complex International Risk initiatives that span multiple regions and risk types.

Issue Management

  • Provide input to the Corporate Issue Management Policy
  • Lead the development and implementation of issues management processes, procedures, tools, reporting and governance across International.

Audit and Regulatory Exam Management

  • Lead the development and implementation of Audit and Regulatory Exam Management practices across International.

Required Qualifications

  • 5+ years of international banking experience
  • 10+ years of management experience
  • 12+ years of experience in one or more of the following functional areas: business process, quality assurance, strategic planning, or project management

Other Desired Qualifications
  • Demonstrated operational excellence, effective decision-making, results orientated and flexibility.
  • Proven ability to successfully coordinate initiatives spanning across the Regions and with various levels of management.
  • Demonstrated ability to lead and influence others, build effective partnerships, and deliver outstanding service.
  • Highly organized and detail-oriented, with the ability to manage processes and people, handle multiple tasks simultaneously and prioritize effectively.
  • An impeccable reputation for integrity, accuracy, consistency, big picture orientation and business acumen.
  • Demonstrated experience with interpreting and building processes and output to comply with complex requirements.
  • Strong verbal and written communication skills; effective in communicating across a variety of audiences and constituencies.
  • Demonstrated ability to formulate and implement effective strategies and centrally manage risks, in collaboration with risk groups/lines of business and support functions.
  • Demonstrated success in leading effective organizations, including attracting, mentoring, retaining and promoting talented and productive staff.
  • Ability to discern risk and influence risk management practices
  • Working knowledge of Wells Fargo international banking businesses.
  • Experience interacting with regulators.


  • Other Wells fargo hubs will be considered.


    All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

    Relevant military experience is considered for veterans and transitioning service men and women.

    Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.