Dealertrack, a Cox Automotive Brand, is currently looking for an Implementation
Specialist with 2-4 years’ experience to join our Business Operations team in Lake Success, New York.Our Teams:
Dealertrack's teams are comprised
of versatile, hardworking, and creative thinkers with diverse skill sets who
can adapt to the rapid changes in the automotive and technology industries. Our
professionals are committed to changing the way people shop for and purchase
vehicles through our connected digital software solutions.Job Summary:
The primary purpose of this
position is to implement, configure, and train Dealertrack F&I solutions
while maximizing the Dealertrack customer experience.
primary responsibility is to implement Dealertrack F&I products. This includes post sale, pre installation
coordination with clients and the training team. They will also perform product configuration,
and assist with data integration services and client hardware assessment. This
team member will also be responsible for assessing client satisfaction post
installation. They will create a plan of a plan action if needed to ensure
client retention in cases that are warranted and implementation policies that
contribute to streamlining the installation process.
- Perform the remote configuration,
implementation, and training for signed and processed contracts. The major
responsibility will be scheduling installs for training specialists and follow
up of installed accounts to ensure customer satisfaction and user acceptance of
- Conduct Web based client training
- Schedule and complete the installation and
training for the dealership – remotely or on-site
- Communicate and complete reporting in Salesforce
when the implementation is complete
- Meet predefined service level agreements for
installation and training of new contracts.
- Interact, cross-functionally, with other teams
to initiate a successful implementation as well as on-going post install
- Ensures systems are accurately updated and new
integration processes are deployed or implemented within established timelines
and quality standards.
- Maintain currency of skills, keep abreast of new
products and functionality as well as billing and contract processing
QualificationsRequired Experience (minimum):
What We Look For (preferred):
- Hands-on experience working directly with
customers / dealers
- Demonstrated experience working closely with a
sales and training teams.
in Microsoft Excel and Word is a must.
written and oral communication skills as well as strong follow-up and
organizational and administrative skills with attention to detail
developed decision making and problem resolution/ troubleshooting skills
- Previous Auto Dealership
experience any role.
and SalesForce.com skills are a plus.
Dealertrack, a Cox Automotive
Brand, is building a connected suite of software solutions and services to help
automotive dealers thrive in today's digital retailing environment. From
digital marketing to credit applications and financing, our integrated approach
is making buying, selling and shopping for a car more efficient and enjoyable
for everyone involved.
Cox AutomotivePrimary Location:
US-NY-Lake Success-1111 Marcus AveEmployee Status:
Yes, 5 % of the TimeSchedule: