Implementation Project Lead- Digital Retailing

Description, a Cox Automotive Brand, is currently looking to hire an Implementation Project Lead - Digital Retailing in North Hills, NY.
Reporting to the Manager-Production, the Project Lead is the primary person responsible for the implementation and quality of a job as well as for coordinating with multiple internal and external resources to ensure project success. The Project Lead builds and configures new client accounts and site upgrades according to the requirements defined in the signed sales contract, as well as applicable addenda and statements of work. In most cases, the Project Lead is the primary contact with the client, guiding them through the production process. The Project Lead will be crossed-trained to perform all variations of account set-ups and upgrades, though based on job volume and department capacity, an area of specialty may be determined. A Project Lead is expected to manage multiple account set ups, with varying requirements, for different clients concurrently. Once the account is fully configured and/or launched, the Project Lead conducts a post-production handoff to appropriate DDC team(s) (Digital Advisor, Support, Billing, etc.).
Your Role:
  • Gather and document project requirements
  • Review contract and/or order to pro-actively uncover potential issues and roadblocks
  • Reach out to client to set expectations and collect pre-production information
  • Work with Sales and Billing to ensure contract accuracy and address any solution gaps
  • Configuration of accounts may include (but are not limited to):
  • Account Setup
  • Contact client and develop relationship as primary liaison (and/or coordinate with Sales Director or Digital Advisor depending on type of site, OEM/partner program)
  • Present key elements of website design and functionality to the client
  • Apprise client on project status at all phases of production
  • Follow procedures for ensuring compliance guidelines (where applicable) and quality are met
  • Websystem Configuration
  • Set up website and associated features
  • Coordinate set up for associated inventory data feeds
  • Set up ancillary services (these may be part of or independent from an entire account set up)
  • Facilitate domain transfer and/or registration
  • Coordinate set up for inventory data imports/exports
  • Identify email requirements and configure email accounts in DDC systems
  • Coordinate with internal stakeholders to ensure project completion and address client needs - Production Developers, Visual Design Group, Inventory Support, SEO, SEM, Domain Management, Site Development, Development, etc.
  • Assist in resolution of problems arising during production process
  • Oversee timely completion of delegated tasks necessary to meet contractual deadlines
  • Be familiar with the operational structure of a dealership and advise on digital marketing best practices to drive leads and support branding objectives
  • Proactively develop and maintain knowledge and skills related to technology, tools & products (new releases, updates, etc.)
  • Special projects and other duties as assigned


What We look For:
  • Education and Work Experience: A bachelor’s degree in a related field is preferred but 2 or more years of relevant work experience is an acceptable substitute.  Basic to intermediate experience with web production techniques is required.  Minimum of 1 year in a client-facing role is required.
  • Technical Aptitude: Good knowledge of web-based applications and common Internet protocols and conventions (web browsers, email, HTTP, FTP).  Basic knowledge of web display languages (i.e., HTML, CSS) and Microsoft Office applications (i.e., Word, Excel) is also required. Knowledge of web development techniques and technologies as well as databases is preferred but not required (e.g., XML, JavaScript, Velocity, MySQL).
  • Company Knowledge: Requires a strong understanding of DDC’s products, tools, and procedures.
  • Communication Skills: Excellent interpersonal skills, including the ability to communicate articulately both verbally and in writing; positive customer service experience, including managing difficult situations and difficult people
  • Organizational Skills: Strong time management skills, above average ability to multi-task proactively and in response to issues as they arise, proven methods to manage self and others (both clients and colleagues) adept at problem-solving, able to follow procedures, flexible to creatively develop solutions and work-arounds as needed
  • Team-Building: Prioritize needs of self, others and organization, contribute to an enjoyable and supportive work atmosphere

About Cox Automotive


Cox Automotive is transforming the way the world buys, sells and owns cars with industry-leading digital marketing, retail, financial and wholesale solutions for consumers, dealers, manufacturers and the overall automotive ecosystem worldwide. The Cox Automotive family includes Autotrader®,®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, vAuto®, VinSolutions®, Xtime®, incadea® and a host of other brands. With a complete and connected view of the automotive ecosystem, Cox Automotive is a global company connecting people, cars and capabilities with services that link the automotive value chain. Cox Automotive is a subsidiary of Cox Enterprises. For more information about Cox Automotive, visit


Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Organization: Cox Automotive

Primary Location: US-NY-North Hills-3400 New Hyde Park Rd

Employee Status: Regular

Job Level: Individual Contributor

Shift: Day Job

Travel: No

Schedule: Full-time

Unposting Date: OngoingAdvertisement