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ICO Implementation Consultant (North East)


Job Scope

***These opportunities are open to Cox Automotive Media Solutions Sales team members***

The Implementation Consultant (IC) is responsible for integrating, implementing and executing our Best In Class dealer Trade In Marketplace (TIM) setup in the field. The IC is also jointly responsible assisting in the development of our internal team’s knowledge and use of TIM as well as working closely with the Performance Consultant (PC) teams. The IC is individually responsible for the implementation of between 18-20 dealers per month.

Key Responsibilities
  • To effectively implement the TIM processes, tools and behaviors into an existing dealer location and /or group
  • To engage in high profile TIM planning with external Executives, Dealership owners, General management and store level personnel
  • To ensure all TIM product launches are effectively taken to market through the pre-launch and launch process with immediate results for the client
  • To build and develop strong working relationships with customers and all users at all levels from Dealer/owner/Decision Maker down
  • To work with ‘at risk’ clients, determine action plan to turnaround for success
  • Provide tailored solutions to the TIM integration into an existing dealers process up to and including the Road to The Sale in order to achieve Best In Class results
  • To assist in the generating high client attendance to product launches with a goal of 90% minimum variable team attendance at launch day
  • To participate in product development/enhancement review sessions to continue in development as a TIMbusiness partner while leveraging real time field experience
  • To schedule any travel in a way that allows for maximum time with clients and ‘reach’
  • To work with new PC team members as required in mentoring activities
  • To construct and communicate summary reports with appropriate documentation
  • To engage and participate in the exchange of ‘best practices’ across entire PC team


Education & Specialized Knowledge
  • Must have at least 7 years’ of retail automotive experience
  • Outstanding relationship management capabilities
  • Strong communication and interpersonal skills
  • Ability to effectively work with all levels at dealership
  • Ability to articulate/communicate in a way that retains engagement
  • To have exceptional listening skills and to be able to detect problem/risks without being in face to face situation
  • Must have excellent customer service excellence skills/approach
  • Highly motivated self-starter capable of working in a team environment
  • Personal qualities and style requirements include possessing high energy, enthusiasm, resilience, determination, proactive planning, strategic thinking, strong problem solving skills, relentless and self-driven
  • Proficiency in using Customer Relationship Management Systems
  • Computer literacy including MS Office suite
  • Capable of traveling up to 85% with weekends off

Cox Automotive is a leader in vehicle remarketing services, digital marketing and software solutions for automotive dealers, manufacturers and consumers. Cox Automotive includes, Kelley Blue Book, Manheim and a host of other global businesses and brands. Headquartered in Atlanta, Cox Automotive employs nearly 24,000 employees in over 150 locations worldwide. We partner with more than 40,000 dealers and touch more than 67 percent of all car buyers in the U.S. with the most recognized brands in the industry. We unite more than 20 brands in this space, providing an end-to-end solution to transform the way the world buys, sells and owns cars.

Organization: Cox Automotive

Primary Location: US-NY-New York-1 Dag Hammarskjold Plaza

Other Locations: Massachusetts,US,MA,,|Pennsylvania,US,PA,,|New York,US,NY,,

Employee Status: Regular

Job Level: Individual Contributor

Shift: Day Job

Travel: Yes, 75 % of the Time

Schedule: Full-time

Unposting Date: OngoingAdvertisement