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HR Generalist

CHARTER SPECTRUM (formerly Time Warner Cable) is seeking an experienced Human Resources professional to support our Customer Care Center in Garfield Heights, OH. The selected candidate will support a 200+ seat contact center by administering human resources policies and programs, balancing employee advocacy and business operating needs. This candidate will provide comprehensive HR support to a designated client group in the area of recruitment and retention, performance management, conflict management, and leadership.
Essential Job Functions:
  • Provide Human Resources business partner support to the Customer Care Center
  • Establish strong partnership relationships with employees at all levels of the organization.
  • Proactively drive employee engagement by conducting Focus Group meetings, Skip Level meetings, and One-on-One’s to determine opportunities to increase employee engagement, drive productivity and prevent third party representation.
  • Ensure employees are in compliance with company policy, procedures and values as well as federal, state and local laws.
  • Play an active role in coaching and leadership development/training to drive business goals and objectives.
  • Assist in development of talent planning and succession planning for client groups and their leadership team.
  • Attend client staff meetings to establish business knowledge and develop strong relationships with key leaders.
  • Partner with business managers to provide human resources solutions that encourage effective business decisions and builds employee engagement.
  • Partner with HR team within department, corporate HR, recruiting, compensation in order to provide best-in-class HR support to business clients.
  • Identify roadblocks to business goals and objectives and partner with HR and executive leadership to resolve/address.
Job Requirements:
  • Strong HR Generalist experience including employee relations, performance management, compensation, recruiting, HR project management supporting large non-exempt population level clients
  • Ability to conduct confidential investigations related to possible employee relations, EEO, security, safety and other policy violations.
  • Ability to research and analyze various types of data
  • Ability to make recommendations to resolve problems by using judgment that is consistent with standards, practices, policies, procedures, regulation, and state and federal law.
  • Strong verbal and written communication skills to include training presentation skills.
  • Excellent interpersonal skills with the ability to flex communication style to all levels of an organization.
  • Ability to multi-task and drive results in a fast-paced, complex environment.
Education and Experience:
  • Bachelor's Degree in Business Administration or Human Resources Management. MBA a plus.
  • 3-5 years of Human Resources (HR) generalist experience
  • Professional in Human Resources (PHR) certification preferred.
  • PeopleSoft or similar experience preferred.
Spectrum believes that by providing our employees with a complete array of benefits, we can help them take care of the people who matter the most, both at work and at home. Enjoy all the benefits that CHARTER SPECTRUM has to offer, including:
  • DISCOUNTED SERVICES on Cable, Internet and Digital Phone Services
  • Outstanding Health, Dental, Vision and Disability Benefits
  • 401(k) Retirement Savings Plan with a company match
  • Paid time off
  • Paid training
  • Education Assistance
More on Spectrum:
Spectrum is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status.