HR Service Delivery Specialist, Transaction Management in Philadelphia, Pennsylvania | DiversityInc Careers
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HR Service Delivery Specialist, Transaction Management

HR Service Delivery Specialist, Transaction Management Philadelphia, PA
  • Requisition #: 172150
  • Job Type: Full Time
  • Location: Philadelphia, PA
  • Team: Human Resources
  • Pub Date: 1/11/18


Responsible for contributing to the mission and vision of the HR Transaction Management Group. Provide quality support services with a high degree of customer satisfaction, expertise, and timeliness consistent with Service Level Agreements (SLAs). Responsible for evaluating and analyzing inquiries/transactions and determining the appropriate resolution/escalation.

Core Responsibilities:

- Responds to and executes employee transactions accurately and within SLA
- Completes and submits record requests for file retrieval and forwards completed requests to requestor
- Process File digitization requests accurately and timely
- Utilizes Case management system to document details of all inquiries/transactions
- Consistent and timely communication relating to cases once opened through resolution.
- Performs administrative tasks such as mail merges, e-verify and other administrative oriented tasks.
- Maintains knowledge of organizational and departmental policies and procedures.
- Proactively escalates issues on the customer's behalf to ensure the timeliest service.
- Supports Service Center staff relative to phone traffic as needed
- Manages multiple systems simultaneously
- Conducts basic reporting
- Other duties and responsibilities as assigned
- Ensures a high degree of confidentiality as well as exceptional customer service
- Maintains regular, consistent and punctual attendance. Must be able to work variable schedule(s) and overtime as necessary

Minimum Qualifications:

- Education Level: High School or Equivalent, Bachelor's degree in business preferred
- 1 3 years of related experience in payroll, HRIS, HR Shared Services or as an HR Generalist
- Exceptional time management, organization and customer service skills
- Exceptional verbal, written and interpersonal communication skills
- Demonstrated analytical and problem solving skills
- Strong understanding of HR processes and data
- Strong understanding of HRIS database design, structure, functions and processes
- Knowledge and proficiency of PC skills including Microsoft office. Must be proficient in excel and word.
- HRIS Knowledge and experience in SAP/HR systems environment highly desirable.

Comcast is an EOE/Veterans/Disabled/LGBT employer